If you have a question regarding delivery please see our DELIVERY FAQs section.

Welcome to our general FAQs section. We hope that this will answer most of your questions but if you would like further information please do not hesitate to contact us on 01747 851515 or on sales@virginiahayward.com.

1. Can I add a gift message to my hamper?
2. I've received a Virginia Hayward hamper - how do I know who has sent it to me?
3. I wish to place a large corporate order, can you help?
4. Do you supply bespoke hampers?
5. What information do I need to place an order?
6. Can I order over the phone?
7. Can I send you my order via email?
8. Can I send a hamper overseas?
9. Do I need to register or set up an account to place an order?
10. Can I re-set my password?
11. What are your delivery charges?
12. What if I need to cancel my order?
13. Where can I find allergy advice for your hampers and gifts?
14. Can you send me a Christmas hampers and gifts brochure?

1. Can I add a gift message to my hamper?

Yes, we offer two options:

• If you choose a gift from our personalised range you’ll be able to add a message which will be printed on the actual gift box or the hamper tag.
• Additionally there is an option to send your recipient a personalised gift message. Your chosen message will be printed on the outside of the hamper carton neatly concealed underneath the address label for privacy – click here for details. This option is available on every hamper and gift on our website.

2. I've received a Virginia Hayward hamper - how do I know who has sent it to me?

You will find a personal greeting message (if your sender opted to write one) on the outside of your parcel neatly concealed under the address label.

Please look under the orange ‘Lift here for message’ sticker.

3. I wish to place a large corporate order, can you help?

Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Please see our corporate hamper section for examples of our corporate hampers or call us on 01747 851515.

4. Do you supply bespoke hampers?

Yes, we have been creating and supplying bespoke hampers for over 29 years for both large and small businesses. Please see our corporate service section or call us on 01747 851515 so that we can chat through your requirements.

5. What information do I need to place an order?

We recommend that you have the below information ready before placing your order:

• Quantity of each hamper or gift
• Required delivery dates
• Full name and address (including postcode and telephone number) of all recipients
• Your payment card details
   

6. Can I order over the phone?

Yes. Many of our customers do place their order via our website but we have a friendly sales team ready to take your call and process your order over the phone.

7. Can I send you my order via email?

Yes, of course. Many of our customers, especially our corporate customers send their orders through to us via email. We have a spreadsheet that may make it easier for you as well. Please contact our sales team and we can send you our form or you can download it here

8. Can I send a hamper overseas?

Yes, please see our delivery details section.

9. Do I need to register or set up an account to place an order?

Yes, you will need to register with us to place an order – it only takes a few moments. All your details will then be securely saved in ‘My Account’ ready for the next time you place an order. From within your account you can view your orders, update your personal details and add to and amend your delivery address book.

10. Can I re-set my password?

Yes – please visit the Password Reminder page, enter your email address and click ‘Send Reminder’. A new password will be sent to you and you’ll be able to log in. Please contact us on 01747 851515 if you need any assistance or need to place an order straight away.

11. What if I need to cancel my order?

A. We operate a 'No Quibble' policy for cancellation to allow you a cooling off period after placing your order. For further details, please see our terms and conditions.

12. Where can I find allergy advice for your hampers and gifts?

Please call us on 01747 851515 or contact us by email and we will be happy to answer your questions.

13. Can you send me a Christmas hampers and gifts brochure?

Yes, of course. Please contact us on 01747 851515 or via email on sales@virginiahayward.com with your name and address details and we’ll send you the latest brochure. Alternatively, you can request a brochure here.

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