FAQs
Is your question regarding delivery? Try our delivery details.
Can I personalise my gift and where will the message appear?
I wish to place a large order to go to my clientele, can you help?
How will my recipient receive my gift?
What if there's nobody in to receive the gift?
What if I need an urgent delivery?
Are there any delivery restrictions?
What if I want to send my parcel overseas?
Can you deliver to the BFPO?
Who has sent my gift?
What are your delivery charges?
What if I need to cancel my order?
Do you provide allergy advice for your hampers and gifts?
Can I see the team in action?
Q. Can I personalise my gift and where will the message appear?
A. You are able to include a personalised gift message for each of your recipients, with a different message for each person if you prefer. Enter your gift messages as you place your order and we will attach each private and confidential message to your gift.
Q. I wish to place a large order to go to my clientele, can you help?
A. We specialise in the fulfilment of corporate orders and can provide a wide range of hampers and gifts for use as promotional items or for sales and employee incentives, customer loyalty schemes and for general gift giving. Please call us on 01747 851515 or contact us by email and our Corporate Gift Team will be able to work with you to create your ideal gift solution.
Q. How will my recipient receive my gift?
A. Our gifts are despatched by carrier for delivery to UK addresses. If your recipient is not in to take delivery of your gift, a card will be left for them to arrange a mutually agreeable time with the carrier to arrange redelivery. For more details, see 'What if there's nobody in to receive the gift?'
Each gift is despatched with your private and confidential personalised message (if you have provided one) attached to the outer packaging, so that your recipient can quickly and easily identify the sender.
Q. What if there's nobody in to receive the gift?
A. If the recipient is not there to receive a parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If you need the parcel to be redelivered to a different address then we will need to arrange this with the carrier, although an extra charge may be incurred. If the carrier doesn't receive a response to the card, they will return the gift to us after five working days. However, they are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. During the very busy Christmas period we instruct carriers to leave deliveries in a safe dry location and put a card through the door to say where the parcel has been left.
Q. What if I need an urgent delivery?
A. We offer several types of delivery service:
Standard delivery
Parcels are delivered three to five working days after ordering. If you wish to order in advance to avoid disappointment then we are happy to send out orders after longer periods. You can either select a named day service, or call us on 01747 851515 to discuss your requirements. Standard delivery orders received between December 2nd and December 18th inclusive will be delivered in time for Christmas.
Next day delivery
Provided that you order before midday (GMT) we can normally despatch your gift on the same day for delivery on the following working day. Gifts ordered on a Friday will be delivered on a Monday. There is a £2 surcharge per parcel for this service. The next day service is not available for the Highlands, Islands or Overseas.
Named day delivery
Gifts can also be sent out for a specific delivery date – ideal for a birthday or other special occasion. There is a £2 surcharge per parcel for this service. As with next day deliveries, the named day service is not available for the Highlands, Islands or Overseas. We are able to offer a named day delivery service (subject to a surcharge of £2 per parcel) for parcels delivered up to and including 18th December which are ordered by 12.00 pm on Thursday 17th December.
In time for Christmas
We will deliver your gift before Christmas, typically between the 2nd and 22nd December, however we are unable to confirm the specific delivery date.
For more details on our delivery services, please see delivery details.
Q. Are there any delivery restrictions?
A. We regret we cannot deliver in the evenings, on Saturdays, Sundays, Bank Holidays or Christmas Eve.
For food safety reasons cheese gifts or hampers containing fresh food cannot be despatched for Monday delivery. All flowers under £25 (including delivery charge) will be delivered via Royal Mail and as such cannot be delivered using our next day premium service. Flower gifts cannot be delivered on a Monday.
Q. What if I want to send my parcel overseas?
A. We can send hampers to any world wide destination. However, some countries place restrictions food items or alcohol, and it is not possible to track and guarantee deliveries in some parts of the world. If you would like to send a hamper overseas we are happy to discuss it with you and provide a quotation and advice. Overseas deliveries take a minimum of three days to arrive and we usually allow a week. We cannot specify a named day for overseas deliveries. Prices for overseas deliveries begin at £27.50. Please call us on 01747 851515 or contact us by email.
Regrettably, orders to be despatched to addresses outside the UK cannot be processed through the website. Please call us on 01747 851515 or contact us by email.
Q. Can you deliver to the British Forces Post Office (BFPO)?
A. Regrettably, no.
A. You will find a personal greeting message (if your sender opted to write one) on the outside of your parcel neatly concealed under the address label.
Q. What are your delivery charges?
A. Each of our products has a delivery charge associated with it, which is applicable per parcel. In some cases it may be necessary for us to apply a surcharge to a product's delivery charge.
Standard delivery is available to all mainland UK addresses and will take 3-5 working days, for this there is no surcharge. In time for Christmas deliveries are also available to all mainland UK addresses and will be delivered before Christmas. There is no surcharge for this service.
Named Day or Next Day - for orders placed before midday (GMT) on the day before delivery, is available with a £2.00 surcharge per parcel for all addresses that are not classified as Highlands or Islands.
Orders to be despatched to The Channel Islands incur a surcharge of £15.00 per parcel, those to Northern Ireland, The Isle of Man, Scottish Islands and some Highland areas will incur a surcharge of £10.00 per parcel and those to the Isle of Wight and Isles of Scilly will incur a surcharge of £5.00. All these deliveries will take 3-5 working days.
For more details on our delivery services, please see delivery details.
Q. What if I need to cancel my order?
A. We operate a 'No Quibble' policy for cancellation to allow you a cooling off period after placing your order. For further details, please see our terms and conditions.
Q. Do you provide allergy advice for your hampers and gifts?
A. We don't publish the full details of any potential allergens on the site. However if you would like any clarification as to the suitability of any of our hampers and gifts in regards to any allergens, please call us on 01747 851515 or contact us by email and we will be happy to find out for you.
Q. Can I see the team in action?
A. By all means! Click here to watch a video of our warehouse team in full flow.