Feefo - Independent Feedback

I posed Virginia Hayward quite a task to be fulfilled the following day. As usual, they pulled out all the stops and came up trumps. Excellent service.

Service rating : quick service and great packing
Product : great quality I shall recommend the site to friends

Fantastic as usual

Service rating : Smooth transaction and speedy delivery, perfect. Will definitely use again..
Product : There are a few marks on the lid, but otherwise perfect for our need for a toybox!! :-)

Service rating : Excellent
Product : Excellent

Service rating : Delivery and communication about the delivery was fine. At the moment I can only truly rate your company depending on how you handle my issue.
Product : I ordered two baskets to be used side by side and I am disappointed because they don't match in terms of size ( one is slight...

Service rating : Good website and prompt delivery.
Product : Ordered two baskets. Delivery was very prompt but one basket was slightly damaged. Overall though I'm happy as they're very good baskets.

Service rating : Just a small point - my old mother looked inside for a card to say which of her lovely daughters had sent the gift, and missed the 'who' it was from on the front of the parcel.
Product : Lovely.

Service rating : A present for my brothers Birthday, delivered on time, excellent. Thank you
Product : A present for my brother, he said it was lovely. Thank you

Service rating : Very prompt service.
Product : Love it!!Even better than I 'd expected.

Service rating : Ordered for Mothers Day. Gift turned up when requested and very pleased with the service.
Product : Lovely selection for the keen gardener. My mum is very pleased

Service rating : As always, excellent service, easy to order, and delivery at the right place at the right time.
Product : Great, Mum loved it. Comment: my parents are drowning in VH baskets! Would be nice to have ALL of your products available in just boxes. Apart from that, though, nothing neg...

Service rating : Delivered on time
Product : Very happy with the product

Service rating : Very pleased with my shopping experience with Virginia Hayward - thank you.
Product : Quality products which arrived promptly - thank you!

Service rating : No problems
Product : A little pricey especially the postage

Service rating : Excellent service from ordering over the internet right through to delivery. Would definitely recommend and use again.
Product : Excellent quality product, just what we were looking for.

i found the web site very easy to use especially for me as i am not that good with computers, letting me know my parcel had been despatched i found useful.

Service rating : delivered on time although I thought £2.50 extra for a named day a little steep
Product : tray was sent as a gift so I have not seen contents but Mum was very pleased

Service rating : Great products and really good customer service.
Product : Great quality products, just be careful if you're buying more than one as they're all slightly different - as you should probably expect from natural willow.

Service rating : Virginia Hayward has been fantastic! I have made several purchases over the years and they never fail to deliver exactly what I wanted, and this time is no exception. Even though my order is out of the ordinary and not in their normal menu range, they go above and beyond to accomo...

Service rating : Easy to use website, delivery on time, a very good service which I will use again.
Product : This was excellent value , nicely presented and my in-laws were delighted with it. This is the 2nd time I have used Virginia Hayward and am so pleased with the gifts I shall continue to ...

Service rating : The baskets were not the size quoted on the web site as they are hand made. Lovely lady organised for them to be collected and replaced by the smaller willow baskets. Thanks
Product : Beautiful baskets.

Service rating : Awesome.
Product : Fantastic.

Service rating : Speedy delivery well packed
Product : Lovely Basket just as I expected

Service rating : Very quick service, basket very well packed
Product : Lovely basket

Service rating : Easy to navigate website, prompt delivery
Product : Excellent hamper, enjoyed by friends at Christmas

Everyone was very helpful, even when I contacted because I didn't get all of my product

Service rating : Quick and efficient service.
Product : Excellent product

Service rating : Excellent customer service. Arrived on time, in perfect order. Always guaranteed a great gift, on time!
Product : Produce once again excellent! Arrived safely, on time.

Service rating : Found your website a little confusing
Product : Our daughter loved it thanks

Very quick, very efficient and a really easy to use website.

arrived on time well packaged

Excellent service.

Service rating : Excellent, they delivered on the day that they promised and let me know it was dispatched - thankyou
Product : You made my Mum very happy, she loved the hamper and contents.

Excellent service and delivery. Fantastic company to deal with

Service rating : Efficient service and everything always arrives on time and in good condition
Product : All the recipients of the hampers I sent for Christmas were thrilled and sent nice Thank You cards to prove it.

Service rating : Parcel arrived safely and on time.
Product : This was a gift for relatives. Fabulous, loved the contents and the steam pudding...... the port went down well too.
Thank you so much, it's wonderful to give and know you are sending quality.

Service rating : First class service as usual
Product : First class service as usual

Service rating : My product was delivered all on time.
Product : This was a Christmas Present and believe all was enjoyed Thank you

Service rating : Thank you for your business. Will definitely be my first choice when looking for nice soulful pieces.
Product : Excellent quality, exactly as expected. Very nice price.

Service rating : Simple ordering and delivery as promised
Product : I already have one of your hampers and these are of the same quality. Exactly what I wanted - good, traditional product - thank you.

It was just as described. Really good value.

Service rating : The only issue I had was the cost of delivery. Standard delivery was advertised as £3.95 but I could not choose this option - the only option I was given was to pay an extra £2 to choose a specific day for delivery. I was happy for the product to arrive on any day that w...

Service rating : Ordered via website - good choice and easy navigation.
Product : All I could ask for - excellent company.

Service rating : Delivery on time on requested day. Thank you
Product : Excellent service. Items are just what we wanted. Thank you