Feefo - Independent Feedback
| Posted & Product Name | Score | Customer Comment | Virginia Hayward Response |
|---|---|---|---|
| 04-Feb-2012 | Everyone was very helpful, even when I contacted because I didn't get all of my product Read More > | ||
Black Willow Large | |||
| 02-Feb-2012 | Service rating : Quick and efficient service. | ||
23in Basket w/straps | |||
| 02-Feb-2012 | Service rating : Excellent customer service. Arrived on time, in perfect order. Always guaranteed a great gift, on time! | ||
Christmas Cracker Ct | |||
| 30-Jan-2012 | Service rating : Found your website a little confusing | ||
Neals Yard New Mum | |||
| 28-Jan-2012 | Very quick, very efficient and a really easy to use website. Read More > | ||
18in Basket w/straps | |||
| 27-Jan-2012 | arrived on time well packaged Read More > | ||
12in Basket w/straps
| |||
| 27-Jan-2012 | Excellent service. Read More > | ||
Farmhouse Pate Gift | |||
| 26-Jan-2012 | Service rating : Excellent, they delivered on the day that they promised and let me know it was dispatched - thankyou | ||
The Holly | |||
| 25-Jan-2012 | Excellent service and delivery. Fantastic company to deal with Read More > | ||
Best British Sweets
| |||
| 25-Jan-2012 | Service rating : Efficient service and everything always arrives on time and in good condition | ||
Christmas Cracker
| |||
| 24-Jan-2012 | Service rating : Parcel arrived safely and on time. | ||
Taste of Christmas | |||
| 24-Jan-2012 | Service rating : Good prices, and a quick and efficient service. Thank you! | ||
New World Wine Duo | |||
| 23-Jan-2012 | Service rating : First class service as usual | ||
Seasons Greetings | |||
| 21-Jan-2012 | Service rating : My product was delivered all on time. | ||
Merry Christmas Bkt | |||
| 21-Jan-2012 | Service rating : Thank you for your business. Will definitely be my first choice when looking for nice soulful pieces. | ||
Chq Wooden Box | |||
| 20-Jan-2012 | Service rating : Simple ordering and delivery as promised | ||
23in Basket w/straps
| |||
| 20-Jan-2012 | It was just as described. Really good value. Read More > | ||
Cheese & Crackers | |||
| 20-Jan-2012 | Service rating : The only issue I had was the cost of delivery. Standard delivery was advertised as £3.95 but I could not choose this option - the only option I was given was to pay an extra £2 to choose a specific day for delivery. I was happy for the product to arrive on any day that w... Read More > | Thank you for your feedback, I'm sorry to hear that you were only able to choose our premium 'Named Day' delivery option. I'm not sure why this was the case and am currently investigating, as at the moment it is possible to select Standard Delivery for this product at the advertised £3.50.
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16in Basket w/straps | |||
| 19-Jan-2012 | Service rating : Excellent service and site. Especially like the fact that I could place mutiple address orders at one time. | ||
French Wine Duo | |||
| 18-Jan-2012 | Service rating : Ordered via website - good choice and easy navigation. | ||
Christmas Cracker | |||
| 18-Jan-2012 | Service rating : Delivery on time on requested day. Thank you | ||
Straw & Faux Bkt Lge | |||
| 18-Jan-2012 | Service rating : Easy website, fast service. | ||
Port & Claret
| |||
| 17-Jan-2012 | Service rating : Always a pleasure to use this company | ||
Seasons Greetings | |||
| 17-Jan-2012 | Service rating : Very responsive customer service team.
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Pink Polka Willow Lg | |||
| 17-Jan-2012 | Our order Virginia Hayward was mixed up, they did the best job possible to rectify the situation and took full accountability, we would still consider using them for future Corporate Gifts. We felt they dealt with a difficult situation professionally and managed retain their reputation. Read More > | ||
Port & Claret | |||
| 12-Jan-2012 | Service rating : I went around the houses a bit on the website before I was able to order what I wanted, but I think this is just the way these things are set up | ||
Silent Night | |||
| 12-Jan-2012 | Service rating : Much better than last year when the delivery company messed up | ||
Family Favourites | |||
| 12-Jan-2012 | Service rating : The service was polite and efficient | ||
The Mistletoe
| |||
| 11-Jan-2012 | Service rating : Delivered on time .. Great service | ||
Six Wines in Wood | |||
| 11-Jan-2012 | Service rating : Superb selection and easy to order. | ||
23in with Packaging | |||
| 10-Jan-2012 | Service rating : delivered on time and easy to use web site | ||
Seasons Greetings | |||
| 10-Jan-2012 | Service rating : Product delivered on time | ||
Christmas Collection | |||
| 09-Jan-2012 | Service rating : All excellent but fees for delivery in France were as much as hamper itself and it felt far too excessive | Thank you for your feedback.
We're aware that the fees for foreign delivery are high; this is in part due to our switch this year to a more robust carrier, who offered and delivered (if you'll excuse the pun) a much higher delivery success rate. However, we are doing all that we can to ne... | |
Christmas Collection | |||
| 09-Jan-2012 | Service rating : Easy to use website and reliable service. | ||
The Holly | |||
| 09-Jan-2012 | Service rating : Had initial problem with on-line purchase so telephoned and order taken by very helpful assistant - she was courteous, efficient and very friendly. | ||
Christmas Cracker | |||
| 09-Jan-2012 | Service rating : Very good, speedy service | ||
Wonder of Christmas | |||
| 09-Jan-2012 | Service rating : Very good service, especially when they took the time to ring me when one of the four hampers I'd ordered was not delivered (recipients fault not the delivery co.). I spoke to recipient and got back to VH who quickly made arrangements for re-delivery. | ||
The Holly | |||
| 09-Jan-2012 | Service rating : Excellent Company to purchase hampers from | ||
Cool Christmas
| |||
| 09-Jan-2012 | My family in the Uk were thrilled with their gift from all of us in SA. Thank you for the prompt delivery and special gifts on your site. Will be using your site to send gifts to my family in future. Read More > | ||
Tea for Two
| |||
| 09-Jan-2012 | Its a great way to send gifts to loved ones in the uk as i live in Australia .. Read More > | ||
Tea for Two
| |||
| 09-Jan-2012 | Good although the message was missed off or not obvious so the recipients did not know who the hamper was from, Read More > | ||
Tear & Share | |||
| 08-Jan-2012 | Service rating : Delivered in plenty of time for Xmas, very smooth transaction | ||
The Holly | |||
| 08-Jan-2012 | Service rating : Reliable deliver goods timely | ||
The Celebration | |||
| 08-Jan-2012 | Service rating : Happy with service , hamper arrived on time, - thanks we will be back next year. | ||
Silent Night | |||
| 07-Jan-2012 | My friend was thrilled with her box of red wine. I was so pleased that it was delivered on time for her birthday. Read More > | ||
Red Wine Gift Box | |||
| 06-Jan-2012 | Service rating : It didn't arrive in the time I requested,but then it was only a 3 day delay. I believe that it's all to do to festive time this time of year. | ||
Jam Tree Gift Box | |||
| 06-Jan-2012 | Service rating : very helpful | ||
Wonder of Christmas | |||
| 06-Jan-2012 | Service rating : Very friendly & courteous service | ||
Seasons Greetings | |||
| 05-Jan-2012 | Service rating : Great service | ||
Christmas Collection | |||
| 05-Jan-2012 | Service rating : It was a good oppertunity to send a christmas cheer to a family member | ||
The Mistletoe |


