Terms And Conditions

If you would like to buy from our site we recommend that you print a copy of these Terms and Conditions. 

Secure Server
The purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of potentially sensitive information such as your credit card details.

Payment
You may pay by Visa, Mastercard, Amex, Maestro or Visa Debit. Please fill in your card number, expiry date and 3 digit security code. If you are paying by Switch you will also need to include the card issue number, or if paying by Maestro, the start date.

Goods may be ordered and paid for up to 120 days in advance of delivery during which time the price will be held.

Despatch
We are unable to deliver at weekends or bank holidays.

Orders received before midday (GMT) Monday to Thursday can normally be despatched the same day for next day delivery almost anywhere in mainland UK, subject to availability. Orders received before midday (GMT) on Friday will normally be despatched the same day for Monday delivery almost anywhere on mainland UK, subject to availability. (Also see item below on Fresh Foods)

Delivery to Northern Ireland, The Isle Of Man, Scottish Islands, Isle Of Wight, Isles of Scilly, Jersey and Guernsey is possible but there is a surcharge for this service. Please see delivery details for more information and description of our surcharges.

We are able to deliver our hampers and gifts to any world wide destination, however these are subject to surcharge and in some countries deliveries cannot be tracked or guaranteed. Please see delivery details for more information.

Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Please note that the carrier is only responsible for delivering against signature to the address you quote (or an immediate neighbour if no one is at home) We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).

Where the carrier is unable to find someone to accept delivery they will leave a card at the address for the recipient to make contact. Please see delivery details for more information on what happens if there is noone available to receive the gift. If the recipient fails to make contact in good time the goods are returned to Virginia Hayward Ltd and a charge will be made for re-delivery to that or an alternative address.

Fresh Foods
We regret that for food safety cheese gifts or hampers containing fresh food cannot be despatched for Monday delivery. As gifts need to be despatched on a Friday for Monday delivery, this restriction is to ensure freshness. Please ensure, where possible, that a recipient is able to receive their gift on the intended delivery date.

Wines and Spirits
Many of our gifts contain alcohol, therefore the minimum age to order these type of gifts is 18 years of age. You will be asked to confirm this during registration on this website.

Cancellation
We operate a 'No Quibble' policy for cancellation to allow you a cooling off period after placing your order. You may cancel your order for any reason provided:-

a) You notify us of your cancellation in writing/email to the address at the foot of this page within seven working days of delivery.

b) The goods remain unused and component parts are unopened.

c) You or the recipient retain and take reasonable care of the goods until collected by our carrier.

d) You are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not Saturday, Sunday or Bank Holidays) within 21 days of notifying us of the cancellation. We will pay the costs of collection unless you or the recipients fail to facilitate the collection within 21 days of the cancellation.

e) We regret that you may not cancel an order containing cheese gifts or other fresh food once the order has been despatched.

f) We will refund your original delivery charge when a product is faulty or damaged. We reserve the right to charge (at cost) for returns in instances where products are simply unwanted.

After Sales Guarantee for non Food/Drink Items
In addition to manufacturers' warranties we will offer a full refund or replace, free of charge, any item which, through manufacturing defect, becomes unusable within 12 months of delivery. Contact us at the address at the foot of this page.

Claims
All consignments are fully insured. Claims for breakages or other damage should be made on 01747 851515 within 48 hours of receipt.

VAT and Duty
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to change in duty. Not every item in a hamper is liable for VAT and therefore hampers may not incur a standard VAT rate of 15%.

Substitution
All hampers, baskets and gift boxes are fully itemised and fairly described on this website and we will make every effort to supply the items described in the detailed listings. However, in the event of supply difficulties, we reserve the right to substitute any items with replacements of at least equal quality and value.

Contents
All contents are listed and photographic props such as plates, glasses and other utensils are not included unless otherwise stated.

Vouchers and Discounts
We run a range of promotions throughout the year which you may have received a voucher code for. Only one voucher code can redeemed against a single order. However, we ensure that if you enter more than one voucher code, the code which offers the highest discount will be used against your order.

Customer Services
If you would like further information or have any suggestions about our website or services, please contact our Customer Service Team on 01747 851515, who will be happy to help with your orders or enquiries, Monday to Friday from 9am to 5pm all year round.

Virginia Hayward Ltd
Blynfield
Stour Row
Shaftesbury
Dorset SP7 0QW

Tel  01747 851515
Fax  01747 851516
(Calls are charged at standard national rates).

Email sales@virginiahayward.com
Web www.virginiahayward.com
Blog hampers.blogspot.com

Customer service issues will be acknowledged on the day of receipt. We will keep in close touch with you, advising of our progress to try and resolve any issues as quickly as possible. We expect to have resolved issues within 5 working days to the satisfaction of all parties.

Any disputes which we are unable to resolve will be subject to English Law. Nothing in these Terms and Conditions affects your Statutory Rights.

Virginia Hayward Ltd Registered Office:
75 Bournemouth Road
Chandler's Ford
Eastleigh
Hampshire
SO53 3AP

Company Reg No: 1842012
Vat Reg No: 399 0315 28