"As always, excellent service, easy to order, and delivery at the right place at the right time."
"We were very happy with our hamper order. The cost was very competitive, the delivery quick and the administration extremely timely.
The presentation of the hampers was fabulous; we really liked them, as did our licensees.
All in all we were very pleased with the service."
"We were delighted with the hampers; all were packaged beautifully so we didn't even have to wrap them up, which is always good. They were delivered on time and the products inside were of a very high quality. Many of our clients have commented on how nice the hampers were.
"I am sure we will use you again and you will be very highly recommended."
"My dealing with Virginia Hayward has always been very good. The staff are friendly & polite at all times, the deliveries are on time and the hampers are of a very good standard.
"I hope this feedback helps. I am sure we will be using you again for our hampers this Christmas."
Helen, Practice Manager
"I was very pleased with all aspects of my order with Virginia Hayward. During the year I received regular telephone calls reminding me of your services and the times to place orders, which was very helpful.
"I made an error on the order and provided two incorrect addresses. I was contacted promptly and your staff helpfully arranged for the hampers to be delivered correctly. The people receiving the hampers were very pleased with the contents and have contacted us with their thanks."
Helen, PA to the Chief Executive
"We were extremely pleased with all aspects of the hampers. Delivery, service, presentation and the products were excellent. All of our employees received a Christmas hamper and all commented on how delicious everything was.
"I did lots of research because there are a lot of companies selling Christmas hampers but I made a good decision buying from yourselves."
"I think you run a thundering good business back there in Blighty and certainly you should all pat yourselves on the back for a job well done. I regret not being back there to scoff myself senseless!"
James, Virgin Islands
"We were extremely pleased with the level of service provided by the staff of Virginia Hayward and were very grateful that all the deliveries were made on time during the manic period leading up to the Christmas break.
"We will be looking to re-order in December!"
"Products, service and delivery were exceptional considering the late date we ordered. All of our customers have contacted us with a thankyou for the 'pleasant gift'
"Look forward to seeing your new catalogue."
"Thank you for sending such a beautiful gift to my friend. I have never received such a massive thank you from her!"
"Thank you for helping make my parents happy at Christmas. It means so much to us, so many miles away."
Robert Postlethwaite, USA
"Absolutely fantastic service at short notice during the busiest time of year. Thanks again!"
Diana, Waltham Cross
"Thank you so much for the wonderful hamper and quality products. My family are thrilled with their luxury hamper, it was wonderfully presented and I will definitely shop with you again."
"As always your hamper was very well received and I am looking forward to tasting the quality of its content!"
"Please can you pass on my thanks to Sam for a most swift, efficient and totally problem free order process. Very happy with my hampers and contents."
"Last year you made superhuman efforts to deliver to a hamper to a difficult address. My daughter and her friends were absolutely delighted with the product - so, I've ordered another hamper for her this Christmas."
"Your customer service is clearly excellent. Thank you for being so patient!"
"Thanks to you for your assistance and help in making the ordering of the presents a pleasant and painless experience, great friendly service with a smile."
Cathy, Milton Keynes
"May I say how pleased I am both with the hampers that arrived today and
also with the service you gave me. I shall be using you again in the future and I expect the recipients of these hampers for Christmas will also want to know how to get some for themselves. Once again many thanks and good luck for the future."
"The hampers for our staff arrived promptly this morning and are being distributed as we speak. The response has been very favourable and people seem genuinely impressed with the quality of the contents."
"The two bulk orders for our hampers have arrived and I just wanted to say we are really pleased with them. I just wanted to say thanks very much."
"My mother-in-law received her fantastic hamper on the 16th, as requested. She is delighted! Superb service and product. Many thanks, you will see me again!"
"Glad to know some companies still understand the importance of good service - excellent job, many thanks!"
Mark, Hong Kong
"I have had nothing but good feedback about your hampers, as always they went down a treat so thank you for putting up with me over the past few months."
"I'd like to let you know that the hampers were a huge success. They arrived to the day and the family are still talking about them."
"I would like to congratulate your company on the quality of your Christmas products. It is easy enough to complain if any item is not satisfactory so I felt that I really must let you know."
"Our hampers were very well received and even previous sceptics commented on the great quality and style of the gift boxes. Hopefully we will be able to repeat in the next year."
"Happy New Year to you and a belated thank you for the excellent service we received in 2009. All the feedback I received regarding the hampers was very positive."
"Many thanks for resolving the issue of the hamper. The prompt and understanding way in which you handled this problem is appreciated."
"This will be the 4th hamper gift I have ordered within a few months. Everyone said they were a gorgeous gift. Thank you I will be recommending you guys to everyone I know, and hope I get one back!"
"Thank you so much for all your efforts to ensure delivery. Excellent customer service and a very professional company."
Debra, New South Wales
"I just wanted to let you know how totally thrilled my brother was when he received the filled picnic hamper as a congratulations gift for passing his Veterinary Surgery Finals! I was amazed by the quality of the item for the price and in his words it was "totally cool"!! Thank you, I'm so glad I found you as I don't know anyone who wouldn't want one of your gorgeous hampers as a gift!!"
"Just a quick note to say my order arrived on time and it's lovely, even better than I thought it would be. Thank you so much. Will definitely come back here for gifts again! (Actually worked for you packing hampers in summer 1999 & 2000. Glad to see you're still going strong and your quality control is as good as ever.)"
"The process with Virginia Hayward has been so simple it really has been a pleasure dealing with you. I will definitely keep your details on file and contact you again next year."
Jane, St Helens
"The advisor I spoke to on the phone was extremely polite and helpful and said that the hampers would be despatched for me on next day delivery despite missing the deadline. The hampers arrived on time the next morning.
I wanted to take the time to thank you for the exemplary service received from your company and the advisor I dealt with. People are all to quick to complain, but not to pass on thanks."
"I would like to thank you for your outstanding selection of hampers/gift baskets and your customer service.
I live in the United States and wanted to send a relative who lives in the United Kingdom a hamper/gift basket as a "get well" gift. Obviously, living in a different country makes it difficult to select a reputable Internet company for the purchase and then tracking the progress of the delivery. Needless to say, Virginia Hayward took care of both of these concerns.
After placing the order for a beautiful hamper/gift basket, I received a confirmation email and then an additional email when the item was shipped. This morning, 3 days after placing the order, I received a telephone call from my relative, who was thrilled with the beautiful hamper/gift basket.
Thank you for making this an enjoyable experience for all."
Paul, Las Vegas
"My family have just received one of your Christmas hampers as a gift and I felt that I had to let you know how impressed we are with the packing and quality of the products. Unpacking it was like Christmas itself. I will certainly be looking into getting these for the rest of my family in the future."
"I have used your Company for the last few years now, be it with another company, and although I don't spend a vast amount of money, I would say that the service and quality of your product is second to none."
"Just to say the hamper has arrived and it is fabulous. It's the first time I've ordered from you but it won't be my last. Many thanks for the speedy delivery too."
"I just wanted to write to thank you for your excellent service again this year. Your hampers are far superior to those from a high street retailer that shall remain nameless who we have used in the past and your communication and service are first class."
"Your website is efficient, fast, simple to use and a pleasure to interact with. The whole process was optimised in the best way possible and I enjoyed the experience. Obviously, the hamper has not yet arrived with my client and this could affect my overall experience but from a pure transaction point of view, you deserve to be congratulated."
"Many thanks for the message on the hamper Sam! We have opened it tonight and your products are excellent, I have also had very good feedback from my clients too."
"Just wanted to say that the hampers which we received were fantastic, Every single person who received one was really over the moon.
The quality of the items is really good and i have to say the wine was very very nice. It really was Christmas in a box !"
"Just to thank everyone at Virginia Hayward Hampers, who really pulled out all the stops to make sure my hampers arrived in time despite the last-minute nature of my order. They arrived here in rural Lincolnshire in perfect order before 11.30 this morning. As gifts for others , I didn't want to go delving too far into them myself, but from what I have seen they look superb and will be most acceptable to the lucky recipients."
"May I take the opportunity to congratulate and thank you for the unceasing good service, in both product and delivery, that I and my recipients have enjoyed over the past 25 years or so."
"I have now received hampers for the past two Christmasses that my daughter has had sent to me and they have been wonderful. I was very excited to receive another and couldn't wait to see what delicious goodies I would find inside. I wasn't disappointed. Gorgeous food, presented in a lovely wicker basket. Thank you."
"Just wanted to let you know that my Mother was absolutely delighted with the picnic hamper that arrived on her birthday - everything was perfect! Thank you so much. I will be using your service again and recommending you. BTW, we received one of your hampers for Christmas last and that's how we got to know of your company. Word of mouth is the best way! Thanks again."
"I have just placed 6 orders for family and friends living in the UK. It is a great help to me as I send your hampers every year and living overseas I know I can count on your company to deliver quality goods."
"Thank you for your fantastic products! We sent through a hamper last year, and the recipients LOVED the selection!"
"Just to say a big Thank YOU. A great company. My aunt lives in Shaftesbury and I have used you before. Keep up the good work."
"Thank you for the hampers, they have arrived today and we are really pleased with them. They really are good, and as last year, the products and service was faultless."
"I just wanted to thank you for all the work you & your team put into the hampers, they look fantastic & I’ve had positive feedback already. The driver you used was lovely and very helpful."
"I would just like to thank Virginia Hayward for such a fantastic service. Getting gifts to relatives in the UK at this time of year can be quite difficult from South Africa, but with your prompt deliveries and wonderful hampers Christmas shopping for the family has been a breeze! Thank you very much!"
Nicole, South Africa
"I just wanted to say thank you for arranging everything so well with our order – it all arrived in time and everyone is very pleased with the contents!"
"I would just like to thank you for the excellent service I have received from your company. I placed a hamper order with XXXX in October, who left it until Christmas Eve morning to confirm that they would not be delivering the hamper after all. I placed an order with you on Christmas Eve which was despatched on your first working day after Christmas and my godparents received it at 9.30 this morning. What's more, they are delighted with it. I will know where to come next year!"
"This is the third time I've used Virginia Hayward Ltd for thoughtful gifts for members of my family when we are unable to meet in person for different occasions and the originality and value for money has never disappointed."
"I posed Virginia Hayward quite a task to be fulfilled the following day. As usual, they pulled out all the stops and came up trumps. Excellent service."
"As always, excellent service, easy to order, and delivery at the right place at the right time."
"Virginia Hayward has been fantastic! I have made several purchases over the years and they never fail to deliver exactly what I wanted, and this time is no exception. Even though my order is out of the ordinary and not in their normal menu range, they go above and beyond to accomodate me."
"Very good service, especially when they took the time to ring me when one of the four hampers I'd ordered was not delivered (recipients fault not the delivery co.). I spoke to recipient and got back to VH who quickly made arrangements for re-delivery."
John, West Midlands
"What a wonderful site - such a choice and so easy to use - THANK YOU."
Dr Saunders, Spain
"Thanks Tom, you're a hero, will definitely use your company again, superb prompt attention."