About Us


Established in 1984 by Gin and Geoff Hayward, Virginia Hayward Ltd has grown from a cottage enterprise to being a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 70 full-time staff, with that figure tripling in the weeks before Christmas.

Over 30 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

"To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

We understand the need for a reliable, quality service in the modern gifting market and feel we offer a complete solution. Our customer service is a vital link in our chain and we place a huge emphasis on getting this right for every customer, whether they are ordering 1 hamper or 10,000. We aim to ensure every hamper leaves us in pristine condition, is carefully delivered and thoroughly enjoyed by the lucky recipient. We only include luxury food and wines which people will genuinely use and enjoy. Each product is hand-selected and tested for quality. It’s a tough job, but someone’s got to do it!

We currently operate from over 200,000 square feet of purpose built modern warehousing and office space in Shaftesbury, Dorset. We primarily traded from the same premises in Stour Row but our expansion and the challenges of being split between two sites prompted the move of all operations to Little Down Business Park in Shaftesbury, which was completed in the summer of 2015.

As a business we understand the environmental impacts of our actions and we are constantly working to reduce our waste, increase the amount we recycle and minimalise the on-going impacts of our hampers and gifts. From using 100% re-cycled cardboard and bio-degradable packaging, to carefully reviewing our logistics, we place real importance on ensuring we operate in the most environmentally minded way possible.

We are lucky to be surrounded by stunning countryside and we work wherever possible with local food and drink producers to ensure we support other thriving local businesses.

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Environmental Packaging Policy


At Virginia Hayward Ltd we understand the impact that the packaging we use has on the environment and are therefore committed to continuously sourcing and using environmentally friendly packaging wherever possible.

  • Crumpled Paper

  • Loose fill

  • Air strips

  • Bubble bags

  • Baskets

  • Outer box

We are proud to say that your hamper will contain all or some of the above which all play their part in achieving the above mission statement.

Terms & Conditions


Thank you for visiting the Virginia Hayward terms and conditions page. By making a purchase from virginiahayward.com or by making a purchase from Virginia Hayward Ltd. by phone with our sales team you are agreeing to be bound by these terms and conditions in their entirety

From time to time we may update these terms and conditions and it is your responsibility to check this section prior to buying hampers or gifts from us.

If you have any questions or do not agree with any of our terms and conditions then please contact our customer services department on 01747 851515.

ORDERING & PAYMENT

You can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders. We will take card details over the phone for any orders that have been submitted via email.

You can pay by Access, Mastercard, Visa and Switch and Delta. We regret we are unable to accept payment by Solo / Electron. If you wish to pay by American Express your order will need to be processed over the phone by one of our agents as we are unable to accept this payment type through our website. We also accept payment via cheque and BACs.

We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area which we cannot access.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

You may order and pay for goods up to 250 days in advance of delivery during which time the price will be held.

It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.

We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

Credit Applications

Credit terms are available by application for large corporate orders. Our terms of payment are 30 days from invoice date.

DELIVERY

UK Delivery Options and Surcharges

Orders received by 13.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK and maybe subject to a surcharge. See delivery details for specific location options, timings and surcharges.

Orders received by 13.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in mainland UK and maybe subject to a surcharge. See delivery details for specific location options, timings and surcharges.

We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details. Orders received by 13.00 (GMT) on a Friday can be despatched the same day for Saturday and Sunday delivery almost anywhere in mainland UK and subject to the delivery surcharge. See delivery details for specific location options, timings and surcharges.

Fresh Food Options

Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend.

Mainland UK and Out of Area Deliveries

We deliver to all of mainland UK and all delivery options are available. We also deliver to the Highlands and Islands. See delivery details for options and relevant surcharges.

European and Overseas Deliveries

We are able to deliver our hampers and gifts to Europe and worldwide destinations, however these are subject to surcharge and in some countries deliveries cannot be tracked or guaranteed. Please see delivery details for more information.

Please also bear in mind that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these duty costs. This may also cause delivery delays.

BFPO Deliveries

We regret that we are unable to deliver to a BFPO address. Unfortunately, in our experience, gift hampers are not delivered effectively by the BFPO, nor do they arrive in the condition that we would hope for so we have made the decision to avoid any potential disappointment.

PO Boxes

We regret that we are unable to deliver to PO boxes.

Weekends and Bank Holidays

We are unable to deliver on Bank Holidays. We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details.

Tracking and Signature (non-Fresh Food)

All our goods require a signature upon delivery. If the recipient is not there to receive a parcel the carrier will deliver to an immediate neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days.

However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.

The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).

Tracking and Signature (Fresh Food Hampers)

See 'Cheese and Fresh Foods' section below.
All our goods require a signature upon delivery.

Redirection of Goods
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Product Availability
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.

ORDER CANCELLATION

‘No Quibble’ Policy – Distance Selling Regulations
We operate a 'No Quibble' policy for order cancellation. You are allowed a 7-day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason provided you comply with the below:

1.    You notify us of your cancellation in writing (letter or email) to this address within 7 working days of delivery.

2.    The goods remain unused and component parts are unopened.

3.    You or the recipient retain and take reasonable care of the goods until collected by our carrier.

4.    You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.

5.    Refunds will be issued upon receipt of the item.

Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.

RETURNS & REFUNDS

Exceptions
If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

1.    Fresh food gifts (including cheese, meat or fish)
2.    Personalised and branded goods
3.    Bespoke hampers. Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.

Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.

DAMAGED OR DEFECTIVE HAMPERS

If you or your recipient has received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

1.    You notify us within 48 hours of receipt via phone on 01747 851515 or via email to sales@virginiahayward.com.

2.    If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.

3.    You will not be charged for the collection of your item nor for the delivery of a replacement hamper.

4.    Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.

5.    If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.

6.    The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

DELIVERY DELAYS
We are not responsible for late delivery of any hampers or gift due to:
1.    Adverse weather conditions
2.    Incomplete or incorrect delivery addresses
3.    Any other causes beyond our reasonable control

CHEESE AND FRESH FOODCheese, Salmon and Deli Hampers
Cheese gifts and fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date.

All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume.

We regret that for food safety fresh food cannot be despatched for Monday and Sunday delivery.

We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee to our satisfaction that they will remain cold during the longer travel times.

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

WINES & SPIRITS
Many of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.

PRODUCT SHELF LIFE
In respect of ambient hampers we guarantee a minimum shelf life of 28 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life.

ALLERGENS
Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.

HAMPER LISTINGS & SUBSTITUTIONS
We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.

All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.

All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.

VAT & DUTY
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.

MESSAGESRevealed Message
Every gift order can be sent with a personal gift message of up to 300 characters including spaces (5 lines of 60 characters each). This gift message will be printed beneath the address label on the outer carton (i.e. hidden from public view). See personalised messages for further details.

PROMOTIONAL VOUCHERS
We run a range of promotions throughout the year for which you may have received a voucher code for. Only one voucher code can be redeemed against a single order. We regret that we are unable to retrospectively apply voucher codes to previous orders.

Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.

NON-PERISHABLE WARRANTIES
In addition to manufacturers' warranties we will offer a full refund or replace, free of charge, any item of hardware which, through manufacturing defect, becomes unusable within 12 months of delivery. Contact us at the address at the foot of this page. For obvious reasons this offer excludes food items.

COPYRIGHT
All photographs, copy, images, graphics contained within this website are the wholly owned property of Virginia Hayward Ltd. Any parties found to be using or copying any element of this website without permission including our products or product descriptions will be deemed to be infringing our copyright.

AFFILIATES & THIRD PARTIES
All affiliates, appointed re-sellers, agents and third parties of Virginia Hayward Ltd., will be supplied with their own version of product description copy. Affiliates must not duplicate any product description copy from this website. We perform regular internet duplication tests to ensure that our website copy is not duplicated.

Commission and/or Cashback will be declined if used in conjunction with our promotional vouchers or discount codes. 

PRODUCT PRICING
We cannot guarantee that the price of our products will be the same as that used by our affiliates, appointed re-sellers, agents or third parties.

COMPLAINTS
Product Complaints
We take product complaints very seriously. In the first instance please submit your product complaint in writing to us at sales@virginiahayward.com or call us on 01747 851515. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.

Delivery Complaints

Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

LAW
These terms and conditions do not affect your Statutory Rights.

These terms and conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

COMPANY INFORMATION
Virginia Hayward is a trading name of Virginia Hayward Ltd. whose registered office is: 75 Bournemouth Road, Chandler's Ford, Eastleigh, Hampshire, SO53 3AP. The company registration number is 1842012 and the VAT registration number is 399 0315 28.

Cookies and Privacy


Our Cookie Policy

What are Cookies?

Cookies are very small text files that are stored on your computer when you visit some websites.

How & Why do we use Cookies?

We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using advanced features of our website.

For more information on Cookies you may like to visit:

http://www.allaboutcookies.org/
http://www.youronlinechoices.com/uk/

Cookies that we use:

  • Google Analytics

  • Yahoo! Analytics

  • Hubspot

  • Google Adwords Conversion

  • Directtrack

  • Facebook Connect

  • Doubleclick.net

  • Cur Affiliate Cookie

  • PHP Session ID

  • Disqus Comments (Csrftoken)

Our Privacy Policy

Introduction

Virginia Hayward Ltd. takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on this page of the web site when changes have been made.

The Information we collect

Information is collected from you when you register with us, purchase from us or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and contact page.

We collect, encrypt and store the following details when you place an order with us:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit Card Number (Not CV2)
  • Recipients Name (if provided)
  • Recipients Address (if provided)

In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally whilst marketing to your more effectively. Depending upon your marketing preferences we may arrange for you to be sent information about related products and services from us. You may amend your marketing preferences at any time by contacting us, or logging in to your account and amending your mailing preferences.

Who we may disclose your information to

We do not disclose your information to third parties for marketing purposes. In certain circumstances we may disclose or access your account if required to do so by law or by any Governmental body.

Data Protection

Virginia Hayward Ltd. is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at http://www.ico.gov.uk

Security

Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL (Secure Sockets Layer). However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Accessing and updating your personal information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Please contact us to submit your request.

Questions?

If you have any questions/comments about our use of cookies or our privacy policy please call us on 01747 851515 or contact us by email.

accessibility


It is important to Virginia Hayward that this website is fully accessible to all users, and the content is as clear as possible.

Our aim is that visitors to the site can:

  • Navigate the site easily
  • Use assistive device technology, e.g. screen readers to listen to the site
  • Control the size of the text and ignore font sizes, styles and colours if necessary

Large Text Version

The font size, style and colours can be changed by selecting "Tools, Internet options" and clicking the Accessibility button. There are options to ignore font styles, colours and font sizes.

The text size can be adjusted to suit by selecting "Page, Text Size" and choosing an appropriate text size.

Alternatively, you may also select the Accessories item within your Programs list and choose the Accessibility menu, followed by the Accessibility Wizard. This will help you configure Windows for your vision, hearing and mobility needs.

Site Map

A site map is available if this method of navigation is preferred.

Feedback

Changes to improve accessibility are ongoing, but if you come across pages which you find difficult to use or read, please call us on 01747 851515 or contact us by email and we will endeavour to assist you in your use of this website. Alternatively, you may wish to download a copy of our Order Form which you can return to us by post.