Established in 1984 by Gin and Geoff Hayward, Virginia Hayward Ltd has grown from a cottage enterprise to being a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 70 full-time staff, with that figure tripling in the weeks before Christmas.
Over 35 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:
"To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”
We understand the need for a reliable, quality service in the modern gifting market and feel we offer a complete solution. Our customer service is a vital link in our chain and we place a huge emphasis on getting this right for every customer, whether they are ordering 1 hamper or 10,000. We aim to ensure every hamper leaves us in pristine condition, is carefully delivered and thoroughly enjoyed by the lucky recipient. We only include luxury food and wines which people will genuinely use and enjoy. Each product is hand-selected and tested for quality. It’s a tough job, but someone’s got to do it!
We currently operate from over 200,000 square feet of purpose built modern warehousing and office space in Shaftesbury, Dorset. We primarily traded from the same premises in Stour Row but our expansion and the challenges of being split between two sites prompted the move of all operations to Little Down Business Park in Shaftesbury, which was completed in the summer of 2015.
As a business we understand the environmental impacts of our actions and we are constantly working to reduce our waste, increase the amount we recycle and minimalise the on-going impacts of our hampers and gifts. From using 100% re-cycled cardboard and bio-degradable packaging, to carefully reviewing our logistics, we place real importance on ensuring we operate in the most environmentally minded way possible.
We are lucky to be surrounded by stunning countryside and we work wherever possible with local food and drink producers to ensure we support other thriving local businesses.
Environmental Packaging Policy
At Virginia Hayward Ltd we understand the impact that the packaging we use has on the environment and are therefore committed to continuously sourcing and using environmentally friendly packaging wherever possible.
Crumpled PaperThe paper we use is 100% recycled, neutral ph kraft paper and is recyclable and biodegradable. Please recycle.
Loose fill'EcoFlo' is 100% biodegradable, made from sustainable raw materials in a low energy manufacturing process. Please re-use this loose fill, recycle with cardboard, paper or recycle through composting.
Air stripsThese biodegradable air cushions reduce the plastic pollution and the volume of plastic going to landfill. These air cushions can be recycled in the appropriate waste stream or recycled in home or commercial composting facilities.
Bubble bagsThese bubble bags are 100% oxo-biodegradable, resulting in a reduction in plastic pollution and therefore can be recycled in the appropriate waste stream.
BasketsWillow, seagrass and bamboo are all entirely renewable resources. We understand that their transportation via container ships is damaging to the environment and so we nest efficiently where possible and minimise any external packaging used in transit.
Outer boxAll of our outer boxes are made from 100% recyclable board, therefore contributing to reductions in carbon emissions and landfill waste. These outer boxes are recyclable so please treat these as you would your other cardboard waste.
We are proud to say that your hamper will contain all or some of the above which all play their part in achieving the above mission statement.
British Retail Consortium (BRC) Global Standard Certification
We believe we are the first hamper company to hold a BRC accreditation for Storage and Distribution. We take the manufacturing of hampers seriously and adhere to the industry regulations as well as constantly developing our own stringent internal controls. Designed to reflect best practice and our assurance to improving quality and safety our BRC accreditation is testament to the commitment we make to our customers and employees, regarding best practice handling of food as well as ensuring the safety of our staff.
What are the BRC Global Standards?
The BRC Global Standards are an internationally recognized safety and quality certification programme that has been developed by retailers and driven by retailers to help build confidence in the food safety industry. The standards have been designed to reflect best practice and facilitate a process of continuous improvement through well-designed risk-based product safety management systems. Indeed, many retailers and brand owners will only ever do business with suppliers who hold an appropriate BRC accreditation.
Terms & Conditions
20% Early Bird Discount Terms & Conditions
The discount excludes delivery. The discount is only available on ready-made hampers at virginiahayward.com. To receive a 20% discount, orders must be paid by midnight (GMT) Friday 16th October 2020. Orders cannot be placed in conjunction with any other offers, discount codes or affiliate schemes. We reserve the right to decline cashback, charity or reward schemes on orders placed in conjunction with this promotion. Place your order by visiting virginiahayward.com or by calling our sales team on 01747 851515 between 9am and 5pm. Delivery discounts also available for delivery of 2 or more hampers to one address. This offer is valid while stock lasts. The 20% discount will reduce to 15% from Saturday 17th October 2020 to midnight (GMT) Friday 30th October 2020.
Orders and Payment
You can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders. We will take card details over the phone for any orders that have been submitted via email.
You can pay by Access, Mastercard, Visa and Switch and Delta. We regret we are unable to accept payment by Solo / Electron. If you wish to pay by American Express your order will need to be processed over the phone by one of our agents as we are unable to accept this payment type through our website. We also accept payment via cheque and BACs.
Payment is taken through SagePay or PayPal on this website, and is collected by BarclayCard. Should you place an order over the telephone, then payment is taken through Verifone, also collected by Barclaycard.
We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area, which we cannot access.
The technologies that we use are token based and as such negate any requirement to retain credit card details. Therefore, as these are not held by Virginia Hayward Ltd, they cannot be accessed, making the system fully PCI compliant.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
You may order and pay for goods up to 250 days in advance of delivery during which time the price will be held.
It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.
We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.
Credit terms are available by application for large corporate orders. Our terms of payment are 30 days from invoice date.
UK Delivery Options and Surcharges
Orders received by 13.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK and may be subject to a surcharge. See delivery details for specific location options, timings and surcharges.
Orders received by 13.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in mainland UK and may be subject to a surcharge. See delivery details for specific location options, timings and surcharges.
We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details. Orders received by 13.00 (GMT) on a Friday can be despatched the same day for Saturday and Sunday delivery almost anywhere in mainland UK and subject to the delivery surcharge. See delivery details for specific location options, timings and surcharges.
Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend.
Fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date, as we cannot guarantee that these products will still be fit for consumption if we are unable to complete first time delivery.
All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume.
We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee to our satisfaction that they will remain cold during the longer travel times.
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.
Mainland UK and Out of Area Deliveries
We deliver to all of mainland UK and all delivery options are available. We also deliver to the Highlands and Islands. See delivery details for options and relevant surcharges.
European and Overseas Deliveries
We are able to deliver our hampers and gifts to Europe and worldwide destinations, however these are subject to surcharge and in some countries deliveries cannot be tracked or guaranteed. Please see delivery details for more information.
Please also bear in mind that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these duty costs. This may also cause delivery delays.
We regret that we are unable to deliver to a BFPO address as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery.
We regret that we are unable to deliver to PO boxes.
Weekends and Bank Holidays
We are unable to deliver on Bank Holidays. We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details.
Tracking and Signature (non-Fresh Food)
All our goods require a signature upon delivery, with the exception of our range of Letterbox Gifts. If the recipient is not there to receive a parcel the carrier will deliver to an immediate neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days.
However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).
Please note that Letterbox Gifts are delivered using Royal Mail, so when selecting a Named Day delivery we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. Please also note that this is not a track-able royal mail service, so we will be unable to provide tracking information.
Tracking and Signature (Fresh Food Hampers)
See 'Cheese and Fresh Foods' section below. All our goods require a signature upon delivery.
Redirection of Goods
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.
‘No Quibble’ Policy – Distance Selling Regulations
We operate a 'No Quibble' policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason provided you comply with the below:
1. You notify us of your cancellation in writing (letter or email) to this address within 14 working days of delivery.
2. The goods remain unused and component parts are unopened.
3. You or the recipient retain and take reasonable care of the goods until collected by our carrier.
4. You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
5. Refunds will be issued upon receipt of the item.
6. Please note the exceptions listed below.
Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.
RETURNS & REFUNDS
If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:
1. Fresh food gifts (including cheese, meat or fish)
2. Personalised and branded goods
3. Bespoke hampers. Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.
Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.
DAMAGED OR DEFECTIVE HAMPERS
If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:
1. You notify us within 48 hours of receipt via phone on 01747 851515 or via email to [email protected].
2. If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.
3. You will not be charged for the collection of your item nor for the delivery of a replacement hamper.
4. Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.
5. If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.
6. The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.
We are not responsible for late delivery of any hampers or gift due to:
1. Adverse weather conditions
2. Incomplete or incorrect delivery addresses
3. Any other causes beyond our reasonable control
- All Year Round (deliveries due between 1st Jan and 30th September)
All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.
- Christmas (deliveries due between 1st October and 31st December)
All claims for lost parcels must be made by Friday 24th January 2020. We cannot guarantee that claims made after this time will be refunded or replaced.
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.
WINES & SPIRITS
Many of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.
PRODUCT SHELF LIFE
In respect of ambient hampers we guarantee a minimum shelf life of 28 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. For fresh food hampers (which can include cheese, fish, meat and pates) we guarantee a minimum shelf life of 7 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. If you are purchasing a hamper that is part of our Christmas range the minimum shelf life will typically be 3rd January. Our shelf life promise is only guaranteed if the delivery of the hamper is successful on the carrier's first attempt.
Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.
HAMPER LISTINGS & SUBSTITUTIONS
We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.
All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.
All information included is correct as at the time that our brochure went to press but please be aware that in the event that a substitution is made, the nutritional and allergen summaries which accompany each hamper on our website may not reflect the true contents of the gift. If you have any concerns in relation to allergens or any other dietary requirements, please contact us prior to purchase on 01747 851515.
All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.
VAT & DUTY
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.
Each hamper is clearly labelled with the recipient's address on the outer cardboard box. You can include a personal gift message of up to 300 characters including spaces (5 lines of 60 characters each) which can be found on the reverse of the clearly labeled 'A Gift Message For You' card attached to the cardboard outer.
We advise all our customers to include a message so that the recipients know who has sent them a gift, as we don’t include details of the ordering customer anywhere else. If you choose not to include a greeting we will state ‘no message’ in the available space. This means that messages are never accidentally left out, as completing the message is a part of the order process that cannot be bypassed.
We run a range of promotions throughout the year, which you may have received a voucher code for. Only one voucher code can be redeemed against a single order. We regret that we are unable to retrospectively apply voucher codes to previous orders.
Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.
In addition to manufacturers' warranties we will offer a full refund or replace, free of charge, any item of hardware which, through manufacturing defect, becomes unusable within 12 months of delivery. Contact us at the address at the foot of this page. For obvious reasons this offer excludes food items.
All photographs, copy, images, graphics contained within this website are the wholly owned property of Virginia Hayward Ltd. Any parties found to be using or copying any element of this website without permission including our products or product descriptions will be deemed to be infringing our copyright.
AFFILIATES & THIRD PARTIES
All affiliates, appointed re-sellers, agents and third parties of Virginia Hayward Ltd., will be supplied with their own version of product description copy. Affiliates must not duplicate any product description copy from this website. We perform regular internet duplication tests to ensure that our website copy is not duplicated.
Commission and/or Cashback will be declined if used in conjunction with our promotional vouchers or discount codes.
We cannot guarantee that the price of our products will be the same as that used by our affiliates, appointed re-sellers, agents or third parties.
We take product complaints very seriously. In the first instance please submit your product complaint to us at [email protected] or call us on 01747 851515. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.
Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.
These terms and conditions do not affect your Statutory Rights.
These terms and conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Virginia Hayward is a trading name of Virginia Hayward Ltd. whose registered office is and trading address is: Boundary House, Littledown, Shaftesbury, Dorset, SP7 9BT. The company registration number is 1842012 and the VAT registration number is 399 0315 28.
Cookies and Privacy
What are Cookies?
Cookies are very small text files that are stored on your computer when you visit some websites.
For more information on Cookies you may like to visit:
Cookies that we use:
Google AnalyticsThis cookie allows us to monitor your activity on our website, collecting data such as the length of time that you spend on each page, how you navigate around the site and where you click to do so. This information helps us to continually develop the site so that it works more effectively for you. This cookie does not collect any personal information, such as name, address, and email address.
If you would like to be excluded from tracking via Google Analytics you can install the Google Analytics opt-out browser add-on.
Yahoo! AnalyticsThis cookie allows us to monitor your activity on our website, collecting data such as the length of time that you spend on each page, how you navigate around the site and where you click to do so. This information helps us to continually develop the site so that it works more effectively for you. This cookie does not collect any personal information, such as name, address, email address.
HubspotThis cookie allows us to use Hubspot's technology to guide our marketing and site quality efforts.
Google Adwords ConversionThis cookie allows us to see how many sales we can attribute to our Google paid advertising campaigns.
DirecttrackThis cookie allows us to determine whether you were directed to our website by one of our affiliate partners and reward them accordingly if you make a purchase.
Facebook ConnectIf you take advantage of the opportunity to share our content using Facebook, this cookie allows you to do so.
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Cur Affiliate CookieThese cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.
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Disqus Comments (Csrftoken)
Virginia Hayward Ltd. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us :
Virginia Hayward Ltd.
Company Registration No: 1842012
Registered Address. Boundary House, Shaftesbury, Dorset. SP7 9BT
VAT Number: GB 399 0315 28
Email Address: [email protected]
Telephone number: 01747 851515
Virginia Hayward Ltd. is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at http://www.ico.gov.uk
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way. Part 6 explains more about how we use your personal data, including automated decision-making.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us.)
Your information is collected from you when you register with us, purchase from us or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and contact page.
We collect, encrypt and store the following details when you place an order with us:
- Your name
- Phone number
- Email address
- Recipient's Name (if provided)
- Recipient's Address (if provided)
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Providing and managing your account.
- Supplying our products to you. Your personal details, and those of the intended recipient (where applicable) are required in order for us to enter into a contract with you.
- Personalising and tailoring our products.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us by telephone.)
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or post with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL (Secure Sockets Layer). However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept securely or deleted upon request.
8. Why Do We Collect Your Data?
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally whilst marketing to you more effectively. Depending upon your marketing preferences we may arrange for you to be sent information about related products and services from us. You may amend your marketing preferences at any time by contacting us, or logging in to your account and amending your mailing preferences.
The security of your personal data is essential to us and, to protect your data, we take a number of important measures, including the following:
- All personal data is secured on password protected systems.
- Data is only accessible by authorised staff.
- All backups are encrypted.
- Servers are secured within locked rooms.
- All cupboards holding personal data are securely locked.
- All records are shredded after the retention period is finalised.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, please complete the form on the Contact Us page, selecting Subject Access Request from the drop-down selection. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How Long Do You Store My Data For?
As required by law, the Company shall not retain any personal data for any longer in light of the purpose(s) for which that data is collected, held, and processed. Different types of personal data, used for different purposes, will necessarily be retained for different periods and its retention periodically reviewed. When establishing and/or reviewing retention periods, the following shall be taken into account:
- The type of personal data in question;
- The purpose(s) for which the data in question is collected, held, and processed;
- The Company’s legal basis for collecting, holding, and processing that data;
When you purchase from us, or submit your details for inclusion on our mailing list, we will keep your details securely for a period of no more than 5 years from the point of your last interaction (typically this would mean placing an order) with us. If you email, submit a contact form or write to us, our retention periods will vary, but will not exceed 5 years and your details would be erased as part of our systematic and frequent internal 'housekeeping' procedures. Under the GDPR you are encouraged to exercise your right to access or erasure if you would like us to detail the data that we hold on you, or to remove you from our systems at any point.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Data Protection Officer):
Email address: [email protected]
Telephone number: 01747 851515.
Postal Address: Boundary House, Shaftesbury, Dorset. SP7 9BT
13. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
It is important to Virginia Hayward that this website is fully accessible to all users, and the content is as clear as possible.
Our aim is that visitors to the site can:
- Navigate the site easily
- Use assistive device technology, e.g. screen readers to listen to the site
- Control the size of the text and ignore font sizes, styles and colours if necessary
Large Text Version
The font size, style and colours can be changed by selecting "Tools, Internet options" and clicking the Accessibility button. There are options to ignore font styles, colours and font sizes.
The text size can be adjusted to suit by selecting "Page, Text Size" and choosing an appropriate text size.
Alternatively, you may also select the Accessories item within your Programs list and choose the Accessibility menu, followed by the Accessibility Wizard. This will help you configure Windows for your vision, hearing and mobility needs.
A site map is available if this method of navigation is preferred.
Changes to improve accessibility are ongoing, but if you come across pages which you find difficult to use or read, please call us on 01747 851515 or contact us by email and we will endeavour to assist you in your use of this website.