WHAT ARE MY DELIVERY OPTIONS AND SURCHARGES?
We offer a variety of different delivery options and depending on where you or your recipient is based in the UK, we can deliver on the following services: Standard 2-4 working day (FREE) , In time for Christmas (FREE), Named day / Specific date or Next day delivery service which is available 7 days a week.(SURCHARGES APPLY)
For Next Day Delivery – Orders received before 14.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK if this option is selected at checkout. See delivery details below for specific location options, timings and surcharges.
For Next Day Delivery before the weekend – Orders received before 14.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in mainland UK if this service is selected at checkout. See delivery details below for specific location options, timings and surcharges.
For Weekend Delivery – We offer a Saturday and Sunday delivery service. See delivery details below. Orders received by 14.00 (GMT) on a Friday can be despatched for Saturday or Sunday delivery almost anywhere in mainland UK, if this service is selected at checkout. See delivery details below for specific location options, timings and surcharges.
PLEASE NOTE:
- Delivery surcharges are per hamper
- We are unable to make deliveries on UK Bank Holidays.
- Fresh Food hampers like cheese and meat can be delivered to mainland UK locations only, due to the importance of keeping the product cold for the shortest period possible once out of refrigeration. We deliver on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain chilled during transit over the weekend. Due to these reasons, Fresh Food Hampers need to be on a Named Day delivery.
- Please Note: Please ensure that the recipient is available to receive their gift on the date of delivery as all hampers containing fresh food must be signed for upon delivery. We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address. All fresh food needs to be opened and refrigerate upon immediate receipt of delivery to ensure that the contents remain safe to consume.
- Letterbox Gifts are delivered using Evri and are designed to fit neatly through the letterbox, so it does not matter if recipient is out, we are unable to guarantee a precise delivery date for these gifts.
WHERE DO YOU DELIVER?
WITHIN THE UNITED KINGDOM WE CAN DELIVER TO THE FOLLOWING LOCATIONS:
Mainland UK, Scottish Highlands, Isle of Wight, Isles of Scilly, Scottish Islands, Isle of Man, Northern Ireland and Channel Islands (Guernsey, Jersey). Fresh Food Hampers can only be delivered to Mainland UK addresses.
Overseas Delivery
We are currently unable to deliver outside of the United Kingdom.
Regrettably we are unable to deliver to locations other than those shown above.
HOW LONG DOES DELIVERY TAKE AND WHAT DO YOU CHARGE FOR OUT OF AREA DELIVERIES?
WHAT IF MY GOODS HAVE BEEN DAMAGED IN TRANSIT OR LOST?
If your recipient receives a hamper that has been damaged in transit we guarantee to replace the goods as long as we are informed within 48 hours of delivery.
If the damaged goods are refused by the recipient the carrier will automatically return them to us.
If the damage is not immediately evident the recipient should retain the goods for inspection and returned at our expense if necessary.
We will replace goods lost in transit provided that we are notified within 28 days of the required delivery date.
WHAT HAPPENS IF MY RECIPIENT ISN’T IN WHEN DELIVERY IS ATTEMPTED?
If the recipient is not present to receive a parcel, they may either delivery to a safe or a neighbour, failing they will return the gift to the delivery depot and attempted on the next working day.
This information will update on your tracking for your gift, if you have ordered online tracking information is available via your account, if you have ordered via the office please email [email protected] or call 01747851515 and the team will be able to help you.
The maximum delivery attempts are two and if delivery fails on each occasion the carrier will return the gift back to us.
If the carrier for your particular location is Parcelforce, the parcel may be taken to a local post office so that your recipient may collect in person. Again, the parcel will be returned to us after a period of time if the recipient fails to collect the parcel from the designated post office.
Unfortunately, we are unable to pass on door codes to the carriers. If your recipient’s address is located at a property where a code is required, we suggest you arrange for either the recipient to be in on the day of delivery or send to an alternative address.
WILL THE CARRIER LEAVE THE HAMPER IN A SAFE PLACE IF THE RECIPIENT ISN’T THERE?
Although we prefer all our hampers to be signed for upon receipt, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
CAN I ARRANGE FOR THE HAMPER TO BE REDELIVERED TO A DIFFERENT ADDRESS?
Yes. If you need the parcel to be redelivered to a different address then we can arrange this with the carrier. Please note that this may incur an extra charge. Please contact us on 01747 851515 as soon as possible if you would like to change the delivery address.
DO YOU ALWAYS DELIVER HAMPERS ON TIME?
We do our absolute utmost to deliver each and every hamper and gift on time but sometimes this final link in the chain doesn’t quite match up to our incredibly high standards. This could be for a number of reasons including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions can also clog up delivery networks.
HOW CAN I TRACK MY HAMPER DELIVERY?
If you place your order online you can track your order by logging in and clicking ‘My Orders’. If you placed your order via our call centre, we will be happy to track your order upon request.
WHEN WILL MY TRACKING LINK BECOME ACTIVE?
Your tracking link will only go live on the day of delivery. Until your order is with the courier and out for delivery, tracking information won’t be available.
WHY HASN’T MY TRACKING BECOME ACTIVE?
Tracking updates are provided directly by the courier and will refresh as soon as new information is released. If there’s no update showing yet, it simply means the courier hasn’t scanned or updated the parcel at that stage.
CAN I SEND A HAMPER OVERSEAS?
We are unable to deliver to Overseas.
HOW CAN I CHECK MY ORDER HAS BEEN DESPATCHED?
If you ordered via our website you can simply log into ‘My Account’ on our website to view your order status, we will also send you an email on the day that the parcel leaves us to confirm despatch.
If you placed your order via the telephone, or indeed on the website and require further information, please call our team on 01747 851515 and we will be happy to track your order.
DO YOU OFFER ANY DELIVERY DISCOUNTS?
As we offer free standard delivery, we are unable to offer discounts on delivery through our website. If you are sending a large number of hampers its always worth calling us to see if we can help with delivery options.
Unfortunately, we cannot offer delivery discounts on hampers being delivered outside the mainland UK.
