- Flexible Delivery Options
- Bespoke Corporate Hamper Service
- More than 35 Years of luxury Hampers
- WE’RE HERE TO HELP
Call our team on 01747 851 515
DELIVERY INFORMATION
EFFICIENT DELIVERY
Accurate delivery address details, including postcode, are essential for efficient delivery.
WHAT ARE MY DELIVERY OPTIONS AND SURCHARGES?
Orders received by 13.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK and may be subject to a surcharge. See delivery details below for specific location options, timings and surcharges.
Orders received by 13.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in mainland UK and may be subject to a surcharge. See delivery details below for specific location options, timings and surcharges.
We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details. Orders received by 13.00 (GMT) on a Friday can be despatched the same day for Saturday and Sunday delivery almost anywhere in mainland UK and subject to the delivery surcharge. See delivery details below for specific location options, timings and surcharges.
- Order & Delivery: 3-5 working days
- Surcharges: £0
- Standard delivery price
See individual product listing
- Order & Delivery: *Order by 13:00 (GMT) Mon to Fri for next day delivery (excl. Saturday)
- Surcharges: £1
- Standard delivery price + £1 surcharge
Gifts ordered on a Friday will be delivered on a Monday Deliveries will made between 9am and 5pm
Not available for Highlands, Islands or Overseas - Letterbox Gifts: Letterbox Gifts are delivered using Royal Mail or Hermes, so when selecting a Next Day delivery we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. Please also note that this is not a trackable Royal Mail service, so we will be unable to provide tracking information.
- Order & Delivery: Order in advance for a Saturday delivery or by 13.00 (GMT) on a Friday
- Surcharges: £3.95
- Standard delivery price + £3.95 surcharge
Deliveries will made between 9am and 5pm
Not available for Highlands, Islands or Overseas
- Order & Delivery: Order in advance for a Sunday delivery or by 13.00 (GMT) on a Friday
- Surcharges: £15.00
- Standard delivery price + £15.00 surcharge
Deliveries will made between 9am and 5pm
Not available for Highlands, Islands or Overseas
- Order & Delivery: Order in advance for a specific date (excl. Saturday)
- Surcharges: £1
- Standard delivery price + £1 surcharge
Gifts ordered on a Friday will be delivered on a Monday
Not available for Highlands, Islands or Overseas - Letterbox Gifts: Letterbox Gifts are delivered using Royal Mail or Hermes, so when selecting a Next Day delivery we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. Please also note that this is not a trackable Royal Mail service, so we will be unable to provide tracking information.
- Order & Delivery: Order in advance for Christmas gifts
- Surcharges: £0
- Standard delivery price – see individual product listing
Typically, we will deliver between the 7th and 22nd December
PLEASE NOTE:
- Delivery surcharges are per parcel
- No deliveries will be made on Bank Holidays.
- Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain chilled during transit over the weekend. Please ensure that the recipient is available to receive their gift as we cannot be responsible for these products if we are unable to complete first time delivery. All hampers containing fresh food must be signed for upon delivery. We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address. All fresh food needs to be opened and refrigerate upon immediate receipt of delivery to ensure that the contents remain safe to consume.
- Letterbox Gifts are delivered using Royal Mail, so when selecting a Next Day delivery we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. Please also note that this is not a track-able royal mail service, so we will be unable to provide tracking information.
WHERE DO YOU DELIVER?
WITHIN THE UNITED KINGDOM WE CAN DELIVER TO THE FOLLOWING LOCATIONS:
Mainland UK, Scottish Highlands, Isle of Wight, Isles of Scilly, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands (Guernsey, Jersey).
WITHIN EUROPE WE ARE ABLE TO DELIVER TO THE FOLLOWING COUNTRIES, ADDITIONAL SURCHARGES WILL BE APPLIED AT CHECKOUT:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Republic of Ireland (EIRE), Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and Switzerland.
Please note that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these supplementary costs. This may also cause delivery delays.
AUSTRALIA
Australia – We have teamed up with specialist Australian hamper supplier Hampers With Bite to provide you with a fast and reliable way to send gifts to your Australian recipents. If you would like to send hampers and gifts to recipients in Australia simply visit the Hampers With Bite website to place your order.
Regrettably we are unable to deliver to locations other than those shown above.
HOW LONG DOES DELIVERY TAKE AND WHAT DO YOU CHARGE FOR OUT OF AREA DELIVERIES?
- Delivery Location Surcharges: None
- All Delivery Options
- Delivery Location Surcharges: None
- Saturday & Sunday Service not available
- Delivery Location Surcharges: £8
- Next day, Saturday & Sunday Service not available
Allow 3 to 7 working days for delivery
- Delivery Location Surcharges: £6
- Next day, Saturday & Sunday Service not available
Allow 2 working days for delivery
- Delivery Location Surcharges: £8
- Next day, Saturday & Sunday Service not available
Allow 2 working days for delivery
- Delivery Location Surcharges: £8
- Next day, Saturday & Sunday Service not available
Allow 3 to 7 working days for delivery
- Delivery Location Surcharges: £15
- Next day, Saturday & Sunday Service not available
Allow 2 working days for delivery
- Delivery Location Surcharges: £15
- Next day, Saturday & Sunday Service not available
Allow 2 working days for delivery
- Delivery Location Surcharges: £15
- Next day, Saturday & Sunday Service not available
Allow 2 working days for delivery
- Delivery Location Surcharges: £17.50
- Next day, Saturday & Sunday Service not available
Allow 5 working days for delivery
- Please check the delivery calculator. Varies by country
Please contact us on 01747 851515 for a delivery quote - Next day, Saturday & Sunday Service not available
Allow up to 7 working days for delivery. For more details on delivery to specific countries please review the delivery information on individual product pages.
We regret that we are unable to deliver to a BFPO address as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery.
We regret that we are unable to deliver to PO boxes, as our gifts are simply too large to be accepted by a PO Box.
WHAT IF MY GOODS HAVE BEEN DAMAGED IN TRANSIT OR LOST?
If your recipient receives a hamper that has been damaged in transit we guarantee to replace the goods as long as we are informed within 48 hours of delivery.
If the damaged goods are refused by the recipient the carrier will automatically return them to us.
If the damage is not immediately evident the recipient should retain the goods for inspection and returned at our expense if necessary.
We will replace goods lost in transit provided that we are notified within 28 days of the required delivery date.
WHAT HAPPENS IF MY RECIPIENT ISN’T IN WHEN DELIVERY IS ATTEMPTED?
If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged at a convenient time. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days or may try to redeliver.
Our carriers are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.
If the carrier for your particular parcel / location is Parcelforce, the parcel may be taken to a local post office so that your recipient may collect in person. Again, the parcel will be returned to us after a period of time if the recipient fails to respond to the card and collect the parcel from the designated post office.
WILL THE CARRIER LEAVE THE HAMPER IN A SAFE PLACE IF THE RECIPIENT ISN’T THERE?
Although we prefer all our hampers to be signed for upon receipt, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
CAN I ARRANGE FOR THE HAMPER TO BE REDELIVERED TO A DIFFERENT ADDRESS?
Yes. If you need the parcel to be redelivered to a different address then we can arrange this with the carrier. Please note that this may incur an extra charge. Please contact us on 01747 851515 as soon as possible if you would like to change the delivery address.
DO YOU ALWAYS DELIVER HAMPERS ON TIME?
We do our absolute utmost to deliver each and every hamper and gift on time but sometimes this final link in the chain doesn’t quite match up to our incredibly high standards. This could be for a number of reasons including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions can also clog up delivery networks.
HOW CAN I TRACK MY HAMPER DELIVERY?
If you place your order online you can track your order by logging in and clicking ‘My Orders’. If you placed your order via our call centre, we will be happy to track your order upon request.
CAN I SEND A HAMPER OVERSEAS?
Yes, we can send hampers overseas – please see the details above.
WHAT SHOULD I CONSIDER WHEN CHOOSING A HAMPER TO SEND OVERSEAS?
We cannot send hampers that contain fresh food such as smoked salmon or cheese to overseas destinations for food safety reasons and we are also now unable to send hampers containing pulling crackers.
Additionally, we would advise against sending hampers that contain alcohol (or bottles) as there is potential to cause delays at customs and potential for breakage as well as non-delivery to your intended recipient.
Please also note that, unfortunately, we have limited ability to track deliveries once they are in their destination country.
If you would like any assistance please call and speak to one of our customer service agents on 01747 851515.
HOW LONG DOES IT TAKE TO DELIVER MY HAMPER OVERSEAS?
Overseas deliveries take a minimum of three days for to arrive and we usually advise allowing up to 10 days, particularly during the Christmas period.
- Allow up to 7 working days for delivery to Europe
Unfortunately we cannot specify a named day for overseas deliveries and we have a limited ability to track the hampers once they have left the UK.
HOW MUCH DOES IT COST TO SEND A HAMPER OVERSEAS?
It varies by country and by product. Please call us on 01747 851515 and we can provide a quotation.
HOW CAN I CHECK MY ORDER HAS BEEN DESPATCHED?
If you ordered via our website you can simply log into ‘My Account’ on our website to view your order status, we will also send you an email on the day that the parcel leaves us to confirm despatch.
If you placed your order via the telephone, or indeed on the website and require further information, please call our team on 01747 851515 and we will be happy to track your order.
DO YOU OFFER ANY DELIVERY DISCOUNTS?
Yes! We can make savings with our carrier when sending more than one item to the same domestic address, so we pass these savings on to you!
We offer tiered delivery discounts for 2 or more hampers being delivered to the same UK address, on the same day.
If you purchase via our website your discount will be automatically calculated at the checkout.
If you place your order over the phone or via email, our friendly team will calculate the discount for you. Unfortunately we cannot offer delivery discounts on hampers being delivered outside the UK.
| Quantity of items | Delivery Discount |
|---|---|
| 2 – 3 items | 25% |
| 4 – 6 items | 30% |
| 7 – 9 items | 35% |
| 10 – 14 items | 40% |
| 15+ items | 50% |
