- Flexible Delivery Options
- Bespoke Corporate Hamper Service
- More than 35 Years of luxury Hampers
Call our team on 01747 851 515
Accurate delivery address details, including postcode, are essential for efficient delivery.
Orders received by 13.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK and may be subject to a surcharge. See delivery details below for specific location options, timings and surcharges.
Orders received by 13.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in mainland UK and may be subject to a surcharge. See delivery details below for specific location options, timings and surcharges.
We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details. Orders received by 13.00 (GMT) on a Friday can be despatched the same day for Saturday and Sunday delivery almost anywhere in mainland UK and subject to the delivery surcharge. See delivery details below for specific location options, timings and surcharges.
Mainland UK, Scottish Highlands, Isle of Wight, Isles of Scilly, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands (Guernsey, Jersey).
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Republic of Ireland (EIRE), Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and Switzerland.
Please note that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these supplementary costs. This may also cause delivery delays.
Australia – We have teamed up with specialist Australian hamper supplier Hampers With Bite to provide you with a fast and reliable way to send gifts to your Australian recipents. If you would like to send hampers and gifts to recipients in Australia simply visit the Hampers With Bite website to place your order.
Regrettably we are unable to deliver to locations other than those shown above.
We regret that we are unable to deliver to a BFPO address as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery.
We regret that we are unable to deliver to PO boxes, as our gifts are simply too large to be accepted by a PO Box.
If your recipient receives a hamper that has been damaged in transit we guarantee to replace the goods as long as we are informed within 48 hours of delivery.
If the damaged goods are refused by the recipient the carrier will automatically return them to us.
If the damage is not immediately evident the recipient should retain the goods for inspection and returned at our expense if necessary.
We will replace goods lost in transit provided that we are notified within 28 days of the required delivery date.
If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged at a convenient time. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days or may try to redeliver.
Our carriers are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.
If the carrier for your particular parcel / location is Parcelforce, the parcel may be taken to a local post office so that your recipient may collect in person. Again, the parcel will be returned to us after a period of time if the recipient fails to respond to the card and collect the parcel from the designated post office.
Although we prefer all our hampers to be signed for upon receipt, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
Yes. If you need the parcel to be redelivered to a different address then we can arrange this with the carrier. Please note that this may incur an extra charge. Please contact us on 01747 851515 as soon as possible if you would like to change the delivery address.
We do our absolute utmost to deliver each and every hamper and gift on time but sometimes this final link in the chain doesn’t quite match up to our incredibly high standards. This could be for a number of reasons including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions can also clog up delivery networks.
If you place your order online you can track your order by logging in and clicking ‘My Orders’. If you placed your order via our call centre, we will be happy to track your order upon request.
Yes, we can send hampers overseas – please see the details above.
We cannot send hampers that contain fresh food such as smoked salmon or cheese to overseas destinations for food safety reasons and we are also now unable to send hampers containing pulling crackers.
Additionally, we would advise against sending hampers that contain alcohol (or bottles) as there is potential to cause delays at customs and potential for breakage as well as non-delivery to your intended recipient.
Please also note that, unfortunately, we have limited ability to track deliveries once they are in their destination country.
If you would like any assistance please call and speak to one of our customer service agents on 01747 851515.
Overseas deliveries take a minimum of three days for to arrive and we usually advise allowing up to 10 days, particularly during the Christmas period.
Unfortunately we cannot specify a named day for overseas deliveries and we have a limited ability to track the hampers once they have left the UK.
It varies by country and by product. Please call us on 01747 851515 and we can provide a quotation.
If you ordered via our website you can simply log into ‘My Account’ on our website to view your order status, we will also send you an email on the day that the parcel leaves us to confirm despatch.
If you placed your order via the telephone, or indeed on the website and require further information, please call our team on 01747 851515 and we will be happy to track your order.
Yes! We can make savings with our carrier when sending more than one item to the same domestic address, so we pass these savings on to you!
If you purchase via our website your discount will be automatically calculated at the checkout.
If you place your order over the phone or via email, our friendly team will calculate the discount for you. Unfortunately we cannot offer delivery discounts on hampers being delivered outside the UK.
Quantity of items | Delivery Discount |
---|---|
2 – 3 items | 25% |
4 – 6 items | 30% |
7 – 9 items | 35% |
10 – 14 items | 40% |
15+ items | 50% |
T. 01747 851 515
Our Lines are Open Mon – Fri: 9am – 5pm
Public Holidays: Closed
For larger orders we can offer discounts, please contact us directly to discuss your requirements.
We offer tiered delivery discounts for 2 or more hampers being delivered to the same UK address, on the same day. The discounts are calculated as follows:
Amount of items | Discount |
---|---|
2 – 3 items | 25% delivery discount |
4 – 6 items | 30% delivery discount |
7 – 9 items | 35% delivery discount |
10 – 14 items | 40% delivery discount |
15+ items | 50% delivery discount |
If you purchase via our website your discount will be automatically calculated at the checkout.
If you place your order over the phone or via email, our friendly team will calculate the discount for you.
Unfortunately we cannot offer delivery discounts on hampers being delivered outside mainland UK.
Delivery Type | Order and Delivery | Delivery Surcharges | Cost and Terms |
---|---|---|---|
Standard Delivery | 3-5 working days | No Surcharge Applied | Standard delivery price See individual product listing |
Saturday Delivery | Order in advance for a Saturday delivery or by 13.00 (GMT) on a Friday | £3.95 | Standard delivery price + £3.95 surcharge Deliveries will made between 9am and 5pm Not available for Highlands, Islands or Overseas |
Sunday Delivery | Order in advance for a Sunday delivery or by 13.00 (GMT) on a Friday | £15 | Standard delivery price + £15 surcharge Deliveries will made between 9am and 5pm Not available for Highlands, Islands or Overseas |
Next Day or Named Day Delivery | Orders for Next Day Delivery will need to be placed by 13:00 (GMT) or order in advance for a specific date (excl. Saturday & Sunday). Please note that Letterbox Gifts are delivered using Royal Mail, so when selecting a Named Day delivery we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. | £1 | Standard delivery price + £1 surcharge Gifts ordered on a Friday will be delivered on a Monday Not available for Highlands, Islands or Overseas |
In Time For Christmas (when applicable) | Order in advance for Christmas gifts | £0 | Standard delivery price – see individual product listing Typically, we will deliver between the 7th and 23rd December |
Gifts ordered on a Friday will be delivered on a Monday.
Deliveries will made between 9am and 5pm.