returns and refunds

EXCEPTIONS

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

Fresh food gifts (including cheese, meat or fish)

Personalised and branded goods

Bespoke hampers. Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.

Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.

DAMAGED OR DEFECTIVE HAMPERS

If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

You notify us within 48 hours of receipt via phone on 01747 851515 or via email to [email protected]

If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.

You will not be charged for the collection of your item nor for the delivery of a replacement hamper.

Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.

If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.

The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

DELIVERY DELAYS

We are not responsible for late delivery of any hampers or gift due to:

Adverse weather conditions

Incomplete or incorrect delivery addresses

Any other causes beyond our reasonable control

MISSING HAMPERS

ALL YEAR ROUND (DELIVERIES DUE BETWEEN 1ST JAN AND END OF SEPTEMBER)

All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.

CHRISTMAS (DELIVERIES DUE BETWEEN 1ST OCTOBER AND END OF DECEMBER)

All claims for lost parcels must be made by Friday 22nd January 2021. We cannot guarantee that claims made after this time will be refunded or replaced.

FRESH FOOD

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.