- Flexible Delivery Options
- Bespoke Corporate Hamper Service
- More than 35 Years of luxury Hampers
Call our team on 01747 851 515
EXCEPTIONS
If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:
Fresh food gifts (including cheese, meat or fish)
Personalised and branded goods
Bespoke hampers. Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.
Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.
DAMAGED OR DEFECTIVE HAMPERS
If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:
You notify us within 48 hours of receipt via phone on 01747 851515 or via email to [email protected]
If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.
You will not be charged for the collection of your item nor for the delivery of a replacement hamper.
Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.
If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.
The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.
DELIVERY DELAYS
We are not responsible for late delivery of any hampers or gift due to:
Adverse weather conditions
Incomplete or incorrect delivery addresses
Any other causes beyond our reasonable control
MISSING HAMPERS
ALL YEAR ROUND (DELIVERIES DUE BETWEEN 1ST JAN AND END OF SEPTEMBER)
All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.
CHRISTMAS (DELIVERIES DUE BETWEEN 1ST OCTOBER AND END OF DECEMBER)
All claims for lost parcels must be made by Friday 22nd January 2021. We cannot guarantee that claims made after this time will be refunded or replaced.
FRESH FOOD
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.
T. 01747 851 515
Our Lines are Open Mon – Fri: 9am – 5pm
Public Holidays: Closed
For larger orders we can offer discounts, please contact us directly to discuss your requirements.
We offer tiered delivery discounts for 2 or more hampers being delivered to the same UK address, on the same day. The discounts are calculated as follows:
Amount of items | Discount |
---|---|
2 – 3 items | 25% delivery discount |
4 – 6 items | 30% delivery discount |
7 – 9 items | 35% delivery discount |
10 – 14 items | 40% delivery discount |
15+ items | 50% delivery discount |
If you purchase via our website your discount will be automatically calculated at the checkout.
If you place your order over the phone or via email, our friendly team will calculate the discount for you.
Unfortunately we cannot offer delivery discounts on hampers being delivered outside mainland UK.
Delivery Type | Order and Delivery | Delivery Surcharges | Cost and Terms |
---|---|---|---|
Standard Delivery | 3-5 working days | No Surcharge Applied | Standard delivery price See individual product listing |
Saturday Delivery | Order in advance for a Saturday delivery or by 13.00 (GMT) on a Friday | £3.95 | Standard delivery price + £3.95 surcharge Deliveries will made between 9am and 5pm Not available for Highlands, Islands or Overseas |
Sunday Delivery | Order in advance for a Sunday delivery or by 13.00 (GMT) on a Friday | £15 | Standard delivery price + £15 surcharge Deliveries will made between 9am and 5pm Not available for Highlands, Islands or Overseas |
Next Day or Named Day Delivery | Orders for Next Day Delivery will need to be placed by 13:00 (GMT) or order in advance for a specific date (excl. Saturday & Sunday). Please note that Letterbox Gifts are delivered using Royal Mail, so when selecting a Named Day delivery we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. | £1 | Standard delivery price + £1 surcharge Gifts ordered on a Friday will be delivered on a Monday Not available for Highlands, Islands or Overseas |
In Time For Christmas (when applicable) | Order in advance for Christmas gifts | £0 | Standard delivery price – see individual product listing Typically, we will deliver between the 7th and 23rd December |
Gifts ordered on a Friday will be delivered on a Monday.
Deliveries will made between 9am and 5pm.