NO QUIBBLE’ POLICY – DISTANCE SELLING REGULATIONS
We operate a ‘No Quibble’ policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product less the delivery charges (and less any out of area, named day or Saturday surcharges) to you, if you choose to cancel your order for any reason provided you comply with the below:
1. You notify us of your cancellation in writing (letter or email) to this address within 14 working days of delivery.
2. The goods remain unused and component parts are unopened.
3. You or the recipient retain and take reasonable care of the goods until collected by our carrier.
4. You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
5. Refunds will be issued upon receipt of the item.
EXCEPTIONS
If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:
Fresh food gifts (including cheese, meat or fish)
Personalised and branded goods
Bespoke hampers. Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.
Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.
DAMAGED OR DEFECTIVE HAMPERS
If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:
You notify us within 48 hours of receipt via phone on 01747 851515 or via email to [email protected].
If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.
You will not be charged for the collection of your item nor for the delivery of a replacement hamper.
Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.
If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.
The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.
ORDER CANCELLATION
If you wish to cancel the order once it has been dispatched due to the following:
a) Incorrect delivery information provided
b) Carrier unable to deliver due to unavailability of recipient and the hamper is returned
Please notify us in writing within seven days to request a refund which will be given at 50% of the invoiced price of the hamper less the original delivery cost and the applicable return charges.
Please note that we are unable to issue refunds for bespoke hampers, personalised hampers and fresh hampers.
Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you
DELIVERY DELAYS
We are not responsible for late delivery of any hampers or gift due to:
Adverse weather conditions
Incomplete or incorrect delivery addresses
Any other causes beyond our reasonable control
MISSING HAMPERS
ALL YEAR ROUND (DELIVERIES DUE BETWEEN 1ST JAN AND END OF SEPTEMBER)
All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.
CHRISTMAS (DELIVERIES DUE BETWEEN 1ST OCTOBER AND END OF DECEMBER)
All claims for lost parcels must be made by Friday 19th January 2024. We cannot guarantee that claims made after this time will be refunded or replaced.
FRESH FOOD
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.
