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We can deliver hampers and gifts 7 days a week

returns and refunds

EXCEPTIONS

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

Fresh food gifts (including cheese, meat or fish)

Personalised and branded goods

Bespoke hampers. Please note that from the time of receiving your written order we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled.

Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.

DAMAGED OR DEFECTIVE HAMPERS

If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

You notify us within 48 hours of receipt via phone on 01747 851515 or via email to [email protected]

If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.

You will not be charged for the collection of your item nor for the delivery of a replacement hamper.

Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.

If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.

The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

DELIVERY DELAYS

We are not responsible for late delivery of any hampers or gift due to:

Adverse weather conditions

Incomplete or incorrect delivery addresses

Any other causes beyond our reasonable control

MISSING HAMPERS

ALL YEAR ROUND (DELIVERIES DUE BETWEEN 1ST JAN AND END OF SEPTEMBER)

All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.

CHRISTMAS (DELIVERIES DUE BETWEEN 1ST OCTOBER AND END OF DECEMBER)

All claims for lost parcels must be made by Friday 22nd January 2021. We cannot guarantee that claims made after this time will be refunded or replaced.

FRESH FOOD

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

We are fully operational through lockdown, find out about our Covid-19 response here

Shipping Restrictions

DELIVERY DISCOUNTS

For larger orders we can offer discounts, please contact us directly to discuss your requirements.

We offer tiered delivery discounts for 2 or more hampers being delivered to the same UK address, on the same day. The discounts are calculated as follows:

Amount of itemsDiscount
2 – 3 items25% delivery discount
4 – 6 items30% delivery discount
7 – 9 items35% delivery discount
10 – 14 items40% delivery discount
15+ items50% delivery discount

If you purchase via our website your discount will be automatically calculated at the checkout.

If you place your order over the phone or via email, our friendly team will calculate the discount for you.

Unfortunately we cannot offer delivery discounts on hampers being delivered outside mainland UK.

 
 

Delivery Options & Surcharges

Delivery TypeOrder and DeliveryDelivery SurchargesCost and Terms
Standard Delivery3-5 working daysNo Surcharge AppliedStandard delivery price
See individual product listing
Saturday DeliveryOrder in advance for a Saturday delivery or by 13.00 (GMT) on a Friday£3.95

Standard delivery price + £3.95 surcharge

Deliveries will made between 9am and 5pm

Not available for Highlands, Islands or Overseas

Sunday DeliveryOrder in advance for a Sunday delivery or by 13.00 (GMT) on a Friday£15

Standard delivery price + £15 surcharge

Deliveries will made between 9am and 5pm

Not available for Highlands, Islands or Overseas

Next Day or Named Day DeliveryOrders for Next Day Delivery will need to be placed by 13:00 (GMT) or order in advance for a specific date (excl. Saturday & Sunday).
Please note that Letterbox Gifts are delivered using Royal Mail, so when selecting a Named Day delivery we cannot guarantee a
precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time.
£1

Standard delivery price + £1 surcharge

Gifts ordered on a Friday will be delivered on a Monday

Not available for Highlands, Islands or Overseas

In Time For Christmas

(when applicable)

Order in advance for Christmas gifts£0

Standard delivery price – see individual product listing

Typically, we will deliver between the 7th and 23rd December

Gifts ordered on a Friday will be delivered on a Monday.

Deliveries will made between 9am and 5pm.

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