Presentation and Packaging


At Virginia Hayward Ltd we pay as much attention to the packaging and presentation of your gift as we do to the contents. Over 30 years of experience means that our hampers are packed with expertise, imagination and attention to detail. We use a huge range of traditional and innovative products from water hyacinth to wicker, from barbecue buckets to traditional baskets, and we are constantly searching for new products within the UK and worldwide. We are continually seeking to use environmentally friendly product and packaging.

Personalised Messages
  • Virginia Hayward Despatch Label Box
  • Virginia Hayward Despatch Label Box with Message

Each hamper is clearly labelled with the recipient's address on the outer cardboard box. Gift messages are located under a concealed flap on the address label which once lifted, reveals the message.

We can add your personal message to any hamper or gift that we send, as an integral part of the address label. We do it this way for two reasons – your gift will never arrive without its message, and the message you have sent cannot be mixed up with anyone else’s gift! Messages are carried underneath the address label and are completely hidden. The available space is five lines of sixty characters each.

We advise all our customers to include a message so that the recipients know who has sent them a gift, as we don’t include details of the ordering customer anywhere else. If you choose not to include a greeting we will state ‘no message’ in the available space. This means that messages are never accidentally left out, as completing the message is a part of the order process that cannot be bypassed, unless you choose 'Fast Checkout', which doesn't allow you to enter a gift message.

Packaging
  • Virginia Hayward New Packaging
  • Virginia Hayward Boxes and Baskets

All hampers are packaged within sturdy cardboard outers. These are designed to fit the gifts as closely as possible and will also contain cardboard fittings if necessary. The outers are printed in our signature claret with our logo and/or an attractive design, and are fully recyclable.
Within each gift comes a variety of packaging. Smaller gifts may be packed in gift boxes or trays. The trays are tightly shrink wrapped and items are nestled in biodegradable tissue or shredded paper. In larger hampers all bottles and jars are individually wrapped in bubble bags so that in the unlikely event of damage, other items in the gift are protected. Boxes and baskets often have a layer of crumpled paper at the bottom. We no longer buy polystyrene chips and items are cushioned with our special fully biodegradable equivalent. We use recyclable air bags to pad any remaining gaps.

Ribboning
  • Ribbon Basket 1
  • Ribbon Basket 2

For large orders of more than 50 hampers, we are able to provide a bespoke ribboning service. Please contact us for pricing. Not only can we tie your gifts with a ribbon of your choice to give it an extra bit of character, but we can add your company logo, a short message or a combination of both. Designs can be submitted to us electronically (please contact us for details of the most appropriate formats), or you can take advantage of our in-house design team who will work with you to create a fabulous ribbon to personalise your hampers and gifts.

Fresh Foods

Fresh food gifts are kept at 2°C and are sent for overnight delivery with icepacks to keep them cool. The packaging helps to insulate them.

FAQ's


  • I'VE RECEIVED A VIRGINIA HAYWARD HAMPER - HOW DO I KNOW WHO HAS SENT IT TO ME?

    You will find a personal greeting message (if your sender opted to write one) on the outside of your parcel neatly concealed under the address label.

    Please look under the orange ‘Lift here for message’ sticker.

  • CAN I ADD A GIFT MESSAGE TO MY HAMPER?

    Yes, we offer two options:

    If you are selecting a pre-made hamper from our range you’ll be given the opportunity to add a gift message during the check-out process. This will be concealed underneath a peel-away section on the delivery address label.

    If you choose to build a hamper you will also have the opportunity to have a personalised message and design printed on the lid of your gift box or on a leather tag which will be affixed to your hamper basket. You can also add a separate message which will be concealed beneath a peel-away section on the delivery address label.

  • I WISH TO PLACE A LARGE CORPORATE ORDER, CAN YOU HELP?

    Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Our corporate service section above has all the information you’ll need.

  • DO YOU SUPPLY BESPOKE HAMPERS?

    Yes, we have been creating and supplying bespoke hampers for over 30 years for both large and small businesses. Please see our corporate service section above.

  • WHAT INFORMATION DO I NEED TO PLACE AN ORDER?

    We recommend that you have the below information ready before placing your order:

    • Quantity of each hamper or gift
    • Required delivery dates
    • Full name and address (including postcode and telephone number) of all recipients
    • The gift message you wish to include in each hamper
    • Your payment card details
  • CAN I ORDER OVER THE PHONE?

    You can order any of our pre-made hampers through our call centre, many of our customers do place their order via our website but we have a friendly sales team ready to take your call and process your order over the phone.

    If you would like to build a hamper this will need to be done through our website, unfortunately our sales team cannot process these orders over the phone.

  • CAN I SEND YOU MY ORDER VIA EMAIL?

    If you would like to order any of our pre-made hampers then you can of course email your order to us. Many of our customers, especially our corporate customers send their orders through to us via email. If your order contains lots of different pre-made hampers and delivery addresses, you may find it easier to complete our bulk hamper spreadsheet and send it to us when you’re ready. Click here to find out more about bulk orders.

    If you would like to build a hamper this will need to done through our website, unfortunately our sales team cannot process a build a hamper order via email.

  • CAN I SEND A HAMPER OVERSEAS?

    We can but there are some restrictions on sending hampers overseas, please see our delivery information for further details.

  • DO I NEED TO REGISTER OR SET UP AN ACCOUNT TO PLACE AN ORDER?

    Yes, you will need to register with us to place an order – it only takes a few moments. All your details will then be securely saved in ‘My Account’ ready for the next time you place an order. From within your account you can view your orders, update your personal details and add to and amend your delivery address book.

  • CAN I RE-SET MY PASSWORD?

    Yes – please visit the Password Reminder page, enter your email address and click ‘Send Reminder’. A new password will be sent to you and you’ll be able to log in. Please contact us on 01747 851515 if you need any assistance or need to place an order straight away.

  • WHAT IF I NEED TO CANCEL MY ORDER?

    We operate a ‘No Quibble’ policy for cancellation to allow you a cooling off period after placing your order. If you would like to cancel your order you can call our sales team and they will be able to action the cancellation. For full details on our cancellation policy, please see our terms and conditions.

  • WHERE CAN I FIND ALLERGY ADVICE FOR YOUR HAMPERS AND GIFTS?

    Allergens are stated on the information on each hamper. We also make a PDF of all back of pack information available on each product page.

  • CAN YOU SEND ME A CHRISTMAS HAMPERS AND GIFTS BROCHURE?

    Yes, of course. Please contact us on 01747 851515 or via email on sales@virginiahayward.com with your name and address details and we’ll send you the latest brochure. Alternatively, you can request a brochure here.

Request a Brochure


Our stunning Christmas hampers brochure is now available! Request or download a copy to leaf through at your leisure and discover our range of decadent hampers and gifts in time for Christmas.

Request or Download a brochure

Delivery Information


What are my delivery Options and surcharges?

Standard Delivery
  • Order & Delivery: 3-5 working days
  • Surcharges: £0
  • Standard delivery price
    See individual product listing
Next Day Delivery (excl. Saturday)
  • Order & Delivery: *Order by 13:00 (GMT) Mon to Fri for next day delivery (excl. Saturday)
  • Surcharges: £1
  • Standard delivery price + £1 surcharge
    Gifts ordered on a Friday will be delivered on a Monday Deliveries will made between 9am and 5pm
    Not available for Highlands, Islands or Overseas
Saturday Delivery
  • Order & Delivery: Order in advance for a Saturday delivery or by 13.00 (GMT) on a Friday
  • Surcharges: £3.95
  • Standard delivery price + £3.95 surcharge
    Deliveries will made between 9am and 5pm
    Not available for Highlands, Islands or Overseas
Sunday Delivery
  • Order & Delivery: Order in advance for a Sunday delivery or by 13.00 (GMT) on a Friday
  • Surcharges: £15.00
  • Standard delivery price + £15.00 surcharge
    Deliveries will made between 9am and 5pm
    Not available for Highlands, Islands or Overseas
Named Day Delivery
  • Order & Delivery: Order in advance for a specific date (excl. Saturday)
  • Surcharges: £1
  • Standard delivery price + £1 surcharge
    Gifts ordered on a Friday will be delivered on a Monday
    Not available for Highlands, Islands or Overseas
In Time For Christmas
  • Order & Delivery: Order in advance for Christmas gifts
  • Surcharges: £0
  • Standard delivery price - see individual product listing
    Typically, we will deliver between the 8th and 22nd December

Please note:

  • Delivery surcharges are per parcel
  • No deliveries will be made on Bank Holidays.
  • Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday deliveries) as we cannot guarantee to our satisfaction that they will remain chilled during transit over the weekend.

    Fresh Food for Christmas 2016 will be delivered from Tuesday 13th December with the exceptions of:

    The Oyster Bar is available for delivery from 4th October.
    The Cheese Box: Is available for delivery from 1st November.
    Pork Pie & A Pint: Will be delivered from 20th December to 23rd December (based on your selection).
    The Apricot & Poultry Pork Pie: Will be delivered on 22nd or 23rd December (based on your selection).

Where do you deliver?

Within the United Kingdom we can deliver to the following locations:

Mainland UK, Scottish Highlands, Isle of Wight, Isles of Scilly, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands (Guernsey, Jersey).

Within Europe we are able to deliver to the following countries, additional surcharges will be applied at checkout:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Republic of Ireland (EIRE), Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and Switzerland.

Please note that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these supplementary costs. This may also cause delivery delays.

Regrettably we are unable to deliver to locations other than those shown above.

BFPO: We are very sorry but we don’t send parcels to BFPO addresses as we are unable to track or obtain a signature for our deliveries. We strive to ensure that all intended recipients receive their gift hamper on time and in good condition but unfortunately, our experience with the BFPO service is that this has not been the case. We have therefore made the decision not to send to these addresses to avoid any potential disappointment for the sender and the intended recipient.

How long does delivery take and what do you charge for out of area deliveries?

Scottish Highlands
(Postal codes AB30-63, DD8-10, FK8, FK17-21, IV1-39, IV57-63, PH4-17, TD15)
Next day, Saturday & Sunday Service not available
Allow up to 3 working days for delivery


Mainland UK
  • Delivery Location Surcharges: None
  • All Delivery Options
Isle of Wight (PO30-41)
  • Delivery Location Surcharges: £5
  • Next day, Saturday & Sunday Service not available
    Allow 2 working days for delivery
Isles of Scilly (TR21-25)
  • Delivery Location Surcharges: £5
  • Next day, Saturday & Sunday Service not available
    Allow 2 working days for delivery
Scottish Islands (HS1-9, IV40-56, KA27-28, KW1-18, PA20-88, PH17-50, ZE1-3)
  • Delivery Location Surcharges: £10
  • Next day, Saturday & Sunday Service not available
    Allow 2 working days for delivery
Northern Ireland (BT1-94)
  • Delivery Location Surcharges: £10
  • Next day, Saturday & Sunday Service not available
    Allow 2 working days for delivery
Isle of Man (IM1-9, IM86, IM99)
  • Delivery Location Surcharges: £10
  • Next day, Saturday & Sunday Service not available
    Allow 2 working days for delivery
Channel Islands (JE1-3, GY1-9)
  • Delivery Location Surcharges: £15
  • Next day, Saturday & Sunday Service not available
    Allow 2 working days for delivery
Europe
  • Please check the delivery calculator. Varies by country
    Please contact us on 01747 856801 for a delivery quote
  • Next day, Saturday & Sunday Service not available
    Allow up to 7 working days for delivery. For more details on delivery to specific countries please review the delivery information on individual product pages.

What if my goods have been damaged in transit or lost?

If your recipient receives a hamper that has been damaged in transit we guarantee to replace the goods as long as we are informed within 48 hours of delivery.

If the damaged goods are refused by the recipient the carrier will automatically return them to us.

If the damage is not immediately evident the recipient should retain the goods for inspection and returned at our expense if necessary. 

We will replace goods lost in transit provided that we are notified within 28 days of the required delivery date.

WHAT HAPPENS IF MY RECIPIENT ISN’T IN WHEN DELIVERY IS ATTEMPTED?

If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged at a convenient time. If the carrier doesn't receive a response to the card, they will return the gift to us after 4-5 working days or may try to redeliver.

Our carriers are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.

If the carrier for your particular parcel / location is Parcelforce, the parcel may be taken to a local post office so that your recipient may collect in person. Again, the parcel will be returned to us after a period of time if the recipient fails to respond to the card and collect the parcel from the designated post office.

WILL THE CARRIER LEAVE THE HAMPER IN A SAFE PLACE IF THE RECIPIENT ISN’T THERE?

Although we prefer all our hampers to be signed for upon receipt, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.

CAN I ARRANGE FOR THE HAMPER TO BE REDELIVERED TO A DIFFERENT ADDRESS?

Yes. If you need the parcel to be redelivered to a different address then we can arrange this with the carrier. Please note that this may incur an extra charge. Please contact us on 01747 851515 as soon as possible if you would like to change the delivery address.

WHY DO YOU NEED MY RECIPIENT’S PHONE NUMBER?

We ask for your recipient’s telephone number so that we can contact them directly in the event of a delivery issue such as an incomplete address or if the property is difficult to find.

DO YOU ALWAYS DELIVER HAMPERS ON TIME?

We do our absolute utmost to deliver each and every hamper and gift on time but sometimes this final link in the chain doesn’t quite match up to our incredibly high standards. This could be for a number of reasons including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions can also clog up delivery networks.

HOW CAN I TRACK MY HAMPER DELIVERY?

If you place your order online you can track your order by logging in and clicking ‘My Orders’. If you placed your order via our call centre, we will be happy to track your order upon request.

CAN I SEND A HAMPER OVERSEAS?

Yes, we can send hampers overseas – please see the details above.

WHAT SHOULD I CONSIDER WHEN CHOOSING A HAMPER TO SEND OVERSEAS?

We cannot send hampers that contain fresh food such as smoked salmon or cheese to overseas destinations for food safety reasons and we are also now unable to send hampers containing pulling crackers.

Additionally, we would advise against sending hampers that contain alcohol (or bottles) as there is potential to cause delays at customs and potential for breakage as well as non-delivery to your intended recipient.

Please also note that, unfortunately, we have limited ability to track deliveries once they are in their destination country.

If you would like any assistance please call and speak to one of our customer service agents on 01747 851515.

HOW LONG DOES IT TAKE TO DELIVER MY HAMPER OVERSEAS?

Overseas deliveries take a minimum of three days for to arrive and we usually advise allowing up to 10 days, particularly during the Christmas period.

    • Allow up to 7 working days for delivery to Europe

Unfortunately we cannot specify a named day for overseas deliveries and we have a limited ability to track the hampers once they have left the UK.

HOW MUCH DOES IT COST TO SEND A HAMPER OVERSEAS?

It varies by country and by product. Please call us on 01747 851515 and we can provide a quotation.

DO YOU OFFER ANY DELIVERY DISCOUNTS?

Yes! We can make savings with our carrier when sending more than one item to the same domestic address, so we pass these savings on to you! You can find full details on how much you can save on your order here.

HOW CAN I CHECK MY ORDER HAS BEEN DESPATCHED?

If you ordered via our website you can simply log into ‘My Account’ on our website to view your order status, we will also send you an email on the day that the parcel leaves us to confirm despatch.

If you placed your order via the telephone, or indeed on the website and require further information, please call our team on 01747 851515 and we will be happy to track your order.

      

Contact Us


For general questions, more information on bespoke hampers or any other enquiries please contact the team on:

E: sales@virginiahayward.com
T: 01747 853232 (Monday to Friday: 9am - 6pm, Saturday - Sunday: 11am - 4pm. Public Holidays: Closed, extended hours in December)

Or complete the form on our contact page and we’ll be in touch as soon as possible.
Contact Us Here

Personalised Messages


We can add your personal message to any hamper or gift that we send, as an integral part of the address label. We do it this way for two reasons – your gift will never arrive without its message, and the message you have sent cannot be mixed up with anyone else’s gift! Messages are carried underneath the address label and are completely hidden. The available space is five lines of sixty characters each.

We advise all our customers to include a message so that the recipients know who has sent them a gift, as we don’t include details of the ordering customer anywhere else. If you choose not to include a greeting we will state ‘no message’ in the available space. This means that messages are never accidentally left out, as completing the message is a part of the order process that cannot be bypassed, unless you choose 'Fast Checkout', which doesn't allow you to enter a gift message.